Customer Experience Manager

4 settimane fa


Lombardia, Italia Confidenziale A tempo pieno

Customer Experience Manager

Digital Experience Office lead will be held accountable for the following responsibilities:
Lead and Orchestrate Digital Experience Office to ensure Service Excellence, Digital Transformation and Automation adoption, drive Innovation in customer Digital Work Place environment and new end user services adoption
Monitor overall performance to ensure customers are receiving the highest level of service by meeting expected Employee Digital Experience

Understand the metrics used to measure all aspects of service delivery
Collaborate with Analytics Platforms and Tools team to build and refine Dashboards and metrics. Work closely with Quality Assurance to ensure CSAT
Conduct data analysis to derive actionable insights for continuous User Experience improvement and informed business decisions

Work closely with customer to identify areas of improvementand adjust priorities

Analyse performance through various statistical and reporting methods and make recommendations on how to improve performance
Follow trends to identify problem areas and develop resolution plan

Trailblazer, embracing change and driving innovation

User Experience Manager must possess the following qualifications:
Strong leadership and strategic thinking skills
Cross functional collaboration and influencing, at all levels, to build alignment and drive complex engagements and issues resolution
Problem solver with dynamic and innovative approach to problems and the ability to exercise sound judgment in any customer service scenario
Service Design acumen (Personas, user journeys)
Strong analytical skills
Ability to function independently and work in a team to contribute to the team's success
Proactive, decisive, action-oriented, results oriented individual

Type of Education Required:
Master's degree and related work experience

Type of Experience and Number of Years:
Eight (8) or more years of experience in IT with supervisory/management experience in a customer support and experience management environment

Knowledge, Skills, and Abilities:
Understanding of Six Sigma, ITIL principles and Agile methodology
Design Thinking
Most Microsoft Office products i.e.:
Word, Excel, Power Point presentation, and have Basic Technology and Navigation Skills



  • Lombardia, Italia Confidenziale A tempo pieno

    Job summary At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience. We are continuously anticipating their needs by building the...


  • Lombardia, Italia Confidenziale A tempo pieno

    University degree 1- 2 years of experience in similar rolePassion and interest in retail and customer relations Proved expertise in technical tools essential for the job like Excel and Power Point; Experience on Microsoft Dynamics is a plus Analytical and structured approach Excellent inter-personal skills and ability to develop customer relationship in...


  • Lombardia, Italia Confidenziale A tempo pieno

    Job DescriptionThe Software Customer Success Manager manages named customers to ensure that they achieve their business outcome with Rockwell Automations software subscriptions. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.Key...


  • Lombardia, Italia Confidenziale A tempo pieno

    col-wideJob Description: Customer Service Representative - Milan Customer Service Representative required for a global distributor of semiconductor components based in Milan. Reporting into the Branch Manager, you will be responsible for developing and maintaining strong relationships with customers and supporting the outside sales teams. You will be...


  • Lombardia, Italia Confidenziale A tempo pieno

    : MILANO SERVICESGi Group., (Aut.Min.// Prot.N -SG) is looking for a company specialized in contact centerDanish Speaking Customer Experience RepresentativeWhat's in for YOU!Work experience in an international company and multilingual teamExcellent atmosphere, friendly and diverse environment, teamworkPaid training and guidance in working with a reputable...


  • Provincia di Milano, Lombardia, Italia Cimbali Group S.p.A. A tempo pieno

    Cimbali Group è un produttore italiano di attrezzature professionali per il caffè. In tutto il settore, i nostri prodotti sono noti per tecnologie e design innovativi. Stiamo costruendo qualcosa di straordinario. Avrai la possibilità di formarti, collaborando per un produttore leader mondiale di macchine da caffè fondate sui valori della qualità e...


  • Lombardia, Italia Confidenziale A tempo pieno

    Consultant AdeccoTechnical & Engineering seleziona per conto di cliente: Customer Service Manager Contesto Il nostro cliente, in continua crescita ed espansione, opera nel settore della metalmeccanica (componentistica industriale) Principali Responsabilit Data la sua funzione di coordinamento di tutta l'attivit che si svolge a con il cliente, il...

  • Product Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Categoria: Industrial / ManufacturingLuogo di lavoro: LombardiaOur client, with a view to renewing the first line of Management, has charged us with identifying a senior figure of Product Manager with global responsibility, on all product families and with international exposure. Target segment analysis: Identification of the key buying factors and product...

  • Product Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Descrizione dell'aziendaPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mind-set and modern methods, fusing strategy, consulting and customer experience with agile...


  • Lombardia, Italia Confidenziale A tempo pieno

    Consultant AdeccoTechnical & Engineering seleziona per conto di cliente: Customer Service Manager Contesto Il nostro cliente, in continua crescita ed espansione, opera nel settore della metalmeccanica (componentistica industriale) da oltre 50 anni Dipendenza gerarchica: Direzione Generale Principali Responsabilit Data la sua funzione di coordinamento di...


  • Lombardia, Italia Confidenziale A tempo pieno

    Confidenziale - Cerca per Confidenzialeattiva nel settore elettrico un: RESPONSABILE CUSTOMER SERVICE. La risorsa si occuperà di: - Definire, coordinare e monitorare il piano di customer experience per i clienti; - Guidare e coordinare il customer care interno; - Collaborare con la funzione Credit Management. : Vicinanze Crema Orario di...

  • Store Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Presentazione dell'azienda Motivi è un marchio italiano di abbigliamento femminile, concepito per donne che amano l’eleganza e l’attenzione ai dettagli, per un guardaroba curato, versatile e pensato per ogni occasione. Descrizione del posto (Mansioni) Entrerai a far parte del team Motivi e avrai l’opportunità di contribuire attivamente alla...

  • Store Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Presentazione dell'azienda Elena Mirò è il brand premium del Gruppo Miroglio da sempre impegnato nel valorizzare la femminilità e la bellezza di ogni donna con i suoi capi dallo stile decontracté e dalla perfetta vestibilità. Descrizione del posto (Mansioni) Entrerai a far parte del team Elena Mirò e avrai l’opportunità di contribuire...


  • Lombardia, Italia Confidenziale A tempo pieno

    Per nuova startup digitale nell’ambito dei servizi HR che opererà sull’intero territorio nazionale cerchiamo Customer Care Manager Determinante ai fini della selezione saranno competenze specifiche in ambito Digital e la conoscenza deipiù evoluti strumenti Social. Nello specifico la figura che stiamo cercando si occuperà di: Partecipare attivamente...


  • Lombardia, Italia Confidenziale A tempo pieno

    Job Title Account Manager Strumentazione Analitica Location(s) Bologna, MilanWe are looking for an account manager to develop and manage customers, proactively looking to expand business with new customers and maintaining the existing ones with high levels of customer satisfaction. He/she will be in charge of selling our Chromatography, Inorganic and...


  • Lombardia, Italia Confidenziale A tempo pieno

    Multinational company in the food sector (B2B) is looking for export manager Germany. Activity: - Search for industrial customers on the German-Dutch market; - promote the product in the target market; - maintaining customer relations; - develop existing customer network. Request: - Many years of experience gained in the food ingredients sector; -...

  • Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Job summary Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon. WW Reverse Logistic Services is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero...

  • Store Manager

    1 mese fa


    Lombardia, Italia Confidenziale A tempo pieno

    Presentazione dell'azienda Azienda multinazionale specializzata nel settore Retail "Abbigliamento Donna", ricerca una Store Manager per un proprio Punto Vendita ubicato nel Centro Commerciale "Vulcano" a Sesto San Giovanni (MI) Descrizione del posto (Mansioni) La persona ideale dovrà gestire il negozio in modo da offrire una customer experience di...


  • Provincia di Milano, Lombardia, Italia Page Personnel A tempo pieno

    Azienda storica operante nel campo dell'intrattenimento - Communication and Customer Experience Executive - TD 6 mesi **Azienda**: Il nostro cliente è una realtà leader sul territorio italiano nel campo dell'intrattenimento. La risorsa avrà le seguenti responsabilità: - Gestione della pianificazione delle campagne e della comunicazione del Brand Group...


  • Lombardia, Italia Confidenziale A tempo pieno

    Presentazione dell' () Descrizione del posto (Mansioni) - TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE - COMPANY DNA AND COMMUNICATION Importante Azienda MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS - HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO...