CRM Director

5 mesi fa

Milano, Italia Merkle A tempo pieno

**Company Description** We Dream. We Do. We Deliver.**

**As a** **full-service,** **data-driven customer experience transformation agency**, we partner with Top 500 companies in the DACH/EMEA region and in Eastern Europe.

Our **1800+ digital enthusiasts** are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

As CRM Director, you are responsible for excellence, enablement, and continuous improvement of projects. Among your responsibilities you can find:

- Act as Director and Leader of the respective technology and your team (20+ people);
- Act as Technology Lead on customer projects, always aiming to find cost-effective solutions to business challenges we may have;
- Act as Commercial Leader (you analyse the market to find new opportunities and you can help working on pitches when working with prospective clients together with our Commercial Team) or on upselling when working with existing clients (and our Account Team);
- Support customer presentations and other business development related activities around your designated technology;
- Reduce overall project technical risk by discovering design issues early in the project lifecycle, sharing implementation best practices, and recommending alternative solutions;
- You recommend cost-effective technology solutions for business challenges;
- You are a natural people leader and motivate your team caring of their aspirations, balancing resource management with client's needs. You promote personal and professional growth in your team, enhancing retention and satisfaction.

**Qualifications**
- 6/8+ years of experience as a team leader in an agency/consulting environment;
- University degree in computer science or related field;
- Extensive experience with multiples CRM solutions;
- Expertise in software architecture and technical design;
- Tolerant, open-minded, and able to discuss controversial issues;
- Strong personal initiative and willingness to learn;
- Enjoy working in an interdisciplinary team;
- Fluent in English.

**Additional Information**
We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

Some of our benefits:
Ticket restaurant, remote working, full access to our Dentsu Academy trainings and workshops and to our Dentsu Cares work-life balance activities (such as free medical consultation, annual check-ups, wellness activities and mental health support etc..), affiliated nursery school, dog policy, 2 volunteering days per year, 3 extra days off (3 wellness days per year). Get in touch to find out more

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