Concierge - Castello di Casole, a Belmond Hotel

3 settimane fa


Casole d'Elsa, Italia Belmond A tempo pieno

Per Stagione 2023 siamo alla ricerca di un Concierge.

**Mansioni**:

- Svolgere il lavoro di Portineria nella maniera più professionale, efficiente ed accurata, in accordo con gli standard di qualità e lusso ed in base ai valori aziendali.
- Affiancare il lavoro dei colleghi Concierge e contribuire all’organizzazione dei servizi di portineria impartendo istruzioni ai Vetturieri ed ai Facchini ai Piani, perseguendo sempre le modalità operative indicate dal Assistant Head Concierge.
- Organizzare i transfer da/per la stazione ferroviaria, aeroportuale, portuale, ecc.;
- Assicurarsi che il trasporto dei bagagli degli ospiti in arrivo e in partenza sia eseguito secondo gli standard aziendali e nei tempi richiesti dall’ospite.

**- Prenotare servizi interni ed esterni quali**: ristoranti, Bar, Welness Center, servizi di baby sitting.
- Contribuire al miglioramento dei ricavi generati dalle attività di Portineria (es. up selling escursioni)
- Assistere nello sviluppo e nella realizzazione di progetti speciali
- Garantire una risposta immediata a tutti i commenti e le preoccupazioni degli ospiti e informare immediatamente il supervisore delle preoccupazioni e assistere l’attuazione di misure correttive quando necessario.
- Gestire pagamenti online e contanti.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

**Requirements**:
**Requirements**:

- Almeno 2 anni di esperienza nella mansione richiesta in strutture di pari categoria o superiore
- Ottima conoscenza pacchetto Office
- Padronanza di almeno 2 lingue straniere parlate e scritte (costituirà titolo preferenziale la conoscenza di una terza lingua oltre a quella Inglese)
- Assicurare un soggiorno piacevole a tutti i clienti tramite lo sviluppo di relazioni e l’anticipazione dei bisogni, ne conquista la fedeltà tramite la costruzione di esperienze di soggiorno di valore.
- Attenzione ai dettagli
- Anticipare le necessità dei clienti e gestione dei complaint, offrendo un servizio eccellente e personalizzato come da standard aziendali.

**Benefits**:
**Benefits**:

- Contratto stagionale C.C.N.L. Settore Turismo (Stagione 2023)
- Training
- Vitto e alloggio



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