Retail Performance Manager

2 settimane fa

Milano, Italia Hermès Italie A tempo pieno

**27.02.2024**

Retail Performance Manager - Italy&Greece

Contract type: Regular position

Country/Region: Italy

City: Milano

Job: Retail

Experience: Minimum 6 years

Company: Hermès Italie

***

General Role

Reporting to the Retail Director, the Retail performance manager is a key role aimed at analyzing retail and business KPIs to distill insights and propose improvement actions, contributing to the definition of the retail strategy and other projects.

Main responsibilities

**Support business strategy development, distilling insights from retail activities analysis and market trends, supporting business plan preparation.**
- Support the Retail Director in the compilation of regular monthly sales reports, KPI’s reports, presentations, and other information as required.
- Analise the KPIs for the entire Retail community: providing analytical data, conducting merchandising and financial analyses, analyzing sales reports and evaluating retail performance.
- Gather, interpret, and summarize large amounts of relevant business data and analysis of Retail, Product, Stock and Customer data.
- Derive and make strategic insight-based recommendations according to qualitative and quantitative data to improve performance.
- Generate retail reports and data segmentation analysis by performing statistical modeling and data extraction.
- Create presentations and supporting documents to summarize analysis for key business stakeholders and decision makers.
- Monitor store performance of all services and be responsible for KPIs follows up and reports on a regular basis.
- Maximize system functionality and create tracking reports for promotional activities.
- Develops ad hoc reports as required to support the key business initiatives, commercial strategy, and business stakeholders.
- In store visits report (check of key processes, store environment, team, any opportunities, or issues to be solved).
- Facilitate discussions with the managerial team in store on Retail performance and other retail projects and action plans.
- Monitor the execution special projects in store to drive client experience and sales.

**Coordinate and co-prepare the annual strategic plan with retail management and other departments.**
- Perform relevant analysis and presentation to develop strategic plan.
- Support validation process with all the stakeholders involved, in cooperation with Finance department.

**Support incentive scheme development and monitor results achieved.**
- Design new incentive scheme according to retail strategy in coordination with other retail functions (e.g. Operations, Customer Experience, etc).
- Collect relevant inputs from key stakeholders involved.
- Interact with HR department for bonus consolidation and payment.

**Propose initiatives to drive business results.**
- Identify areas of strength and areas for improvement
- Prioritize intervention and impact.
- Propose actions to be taken to improve results, in coordination with other functions involved.
- Lead new projects relative to retail improvements in people, process, or tools areas.

**Build and develop Retail know-how, organizing information and sharing best-practices (e.g. database of retail kips, market report sharing, etc)**
- Support for the implementation of new Business Systems: es. creation of new dashboards, templates, scorecards and effective procedures.
- ** Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism, responsibility and fun._

Profile
- Solid professional with at least 5 years’ experience in the retail context or digital / e-commerce environment.
- Bachelor’s and Master’s degree.
- Fluent Italian and English. French is a plus.
- Exceptional high standards, ideally a knowledge and understanding of the luxury sector.
- Excellent use of Microsoft Office tools, BA and ERP systems.
- Very strong analytical mindset combined with very good communication skills.
- Proactive, results-driven individual, demonstrating initiative and commercial creativity and client-centric approach.
- Well organized with an ability to think multi dimensionally.
- Good communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures.
- A dynamic autonomous and self-motivated individual, able to be flexible and deal with ambiguity.

About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent fami

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