IT Operations Specialist

5 mesi fa

Milano, Italia Telepass A tempo pieno

Company: K-MASTER- Location: Milano, IT**IT Operations Specialist**:
Per la nostra società **Telepass Innova**, per la struttura di **Tolling & Smart Devices**, siamo alla ricerca di una risorsa da inserire all’interno del **team Technical Monitoring & Operations **che ha come principali responsabilità il monitoraggio tecnico del servizio Parcheggi e il coordinamento dei vari attori tecnologi presenti sul parcheggio, in fase di attivazione e di gestione.

**Di cosa ti occuperai**:

- Supportare l’analisi dei vari sistemi coinvolti nel funzionamento di un parcheggio (antenne, sistemi di terra del merchant sistemi cloud)
- Organizzare monitoraggio proattivo del sistema parcheggio e gestire ticket tecnici provenienti da vari merchant di parcheggio
- Supervisionare da remoto o in loco le nuove installazioni

In merito alle attività di monitoraggio ti occuperai di:

- Supervisionare le attività di Service Desk gestendo e coordinando i team di tecnici IT nelle attività di Service Desk ed intervenendo qualora il tecnico IT non sia in grado di risolvere con successo l’incident
- Seguire l’avanzamento degli incident e gestire le escalation nelle attività di Service Desk;
- Sviluppare politiche sui livelli di servizio (SLA) per l'help desk
- Sviluppare guide per gli utenti e i tecnici, come i documenti delle FAQ o i manuali per il personale del reparto IT
- Assicurare la reportistica sui KPI di sistema

**Requisiti**
- Laurea in Ingegneria informatica, ingegneria elettronica e informatica
- 2-3 anni di esperienza nell’ambito IT Operation
- Conoscenza dei tool di monitoraggio applicativo e tecnico infrastrutturale (es. Zabbix)
- Conoscenza delle metodologie di sviluppo e delle tecnologie di interfacciamento di sistemi
- Conoscenza dei linguaggi di descrizione di contenuti (es. xml)
- Conoscenza della modellazione dei dati su infrastrutture DB standard (DB2, Oracle, Postgres etc.)
- Conoscenza di strumenti di bug-tracking e trouble-shooting (es. Jira)
- Proattività e capacità di leadership
- Capacità di analisi e di problem solving
- Capacità di gestione dello stress

**Sede**: Milano (ibrido)

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