Facilities Manager

7 giorni fa

Milano, Italia JLL A tempo pieno

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We are looking for a Facilities Manager for our Work Dynamics business line.

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours.
Achieve your ambitions - join us at JLL

**Location**: Milan/Italy

**Role Summary**:
The Facilities Manager (FM) functions as the professional who assists the Account Director/ SFM in ensuring JLL IFM contract delivery. The FM is responsible for assisting in all aspects of client and occupier satisfaction, contact delivery, management of all hard and soft services, financial and supplier management and leading the JLL team where applicable.

**What the job involves**:
Client facing role and responsible for overseeing a transition project to assess the FM costs and operational effectiveness across a portfolio of sites
Effective management of budget to meet client objectives supporting the finance team
Work effectively as part of a project team transitioning financial processes. Work closely with the client project team to coordinate and escalate issues in a prompt manner.
Familiarity with working with multiple stakeholders and ability to develop relationship at FM and C-suite level having good interpersonal and communication skills
Understanding of contracts and procurement function to manage the output from the sourcing resource.
Ability to produce accurate SOW and other supporting information to enable benchmarking, RFP, RFI and other pricing exercises to be carried out accurately and on time.
Experienced with management of soft and hard services, as well as understanding the human experience journey.
Promotes high level of satisfaction among client users by promptly responding to their service requirements.
Produce and present a business case for operational transformation.
Accurate report writing and presentations in Italian and English
Build FM network to drive best practice and consistency across the portfolio, assess current site teams and validate proposed restructure
Cross-train and leverage existing FM teams to provide coverage across all sites
Develop FM culture of financial transparency and budget management
Ensure financial processes are followed at all times
Carry out a monthly review of site budget with the JLL Line Manager and client Management Accountant team
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s
Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
Knowledgeable on Health & Safety matters.
Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Adds value in terms of delivery, innovations & sustainability initiativ

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