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Technical Assistant Claims
2 mesi fa
Professional Solutions, an Adecco Group Company specializing in the implementation of Outsourcing services and solutions, is looking for an internationally renowned client in the Automotive sector:
**_Technical Assistant Claims_**
Objectives of Role
- To maintain quality and service standards of the Technical Assistance Claims processing team in support of the contracted Service Level Agreement
- Work effectively on Technical Assistance Ticket processing by taking appropriate decisions
Main Accountabilities
- Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)
- Implement practices to improve operational efficiencies
- Investigate warranty claims & take appropriate decision
- Conduct and review monthly reporting
- Create and manage team performance and process reports.
- Be a process SME and take initiatives to improve team performance
People Management Responsibilities
- Need to be a good team player and lead, involve the team members for smooth day to day operation
- Participate and be involved in management activities
- Provide feedback and help team members in process improvements
- Coach rest of the team on quality aspects or new learning when required
Required skills:
- BE Mechanical/Automobile Graduate with minimum 4 - 5 years of relevant experience
- Experience in Technical Assistance
- Experience with Auto components
- Knowledge of English and Italian + French or German or Spanish
- Strong written communication in English
- Interpersonal skills to deal with dealers, warranty engineers, etc
- Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim
- Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
- Organized, timely, pro-active and highly productive
- Attention to details
Preferred:
- Mechanical knowledge of machinery/auto components
Location: Hybrid
- ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa al seguente link._
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