Area Customer Experience

6 mesi fa


Roma, Italia Toyota Financial Services A tempo pieno

**JOB AREA**: Customer Experience - Toyota Financial Services Italia S.p.A.

**LOCATION**: Roma

**RUOLO**:Customer Care Analyst - Categoria protetta Art.1 Legge 68/99

ATTIVITÀ
- Assistenza telefonica alle richieste dei clienti che chiamano il numero dedicato all’Assistenza Clienti;
- Gestione delle attività di Back Office come:

- conteggi di estinzione anticipata;
- chiusure contratti leasing;
- contratti di subentro;
- contratti di rifinanziamento dei riscatti;
- rimborsi;
- cambi scadenza rata;
- apertura corrispondenza;
- atti di cancellazione di ipoteca;
- sovrapposizioni assicurative;
- gestione furti;
- report di reparto.

REQUISITI
- Competenze, maturate in precedenti esperienze, sull’attività di analisi di affidabilità (analisi di bilancio, Banche Dati, dati pubblici e così via);
- Buona conoscenza del pacchetto Office;
- Buona conoscenza della lingua Inglese;
- Ottima capacità di analisi e problem solving;
- Ottima capacità relazionale e orientamento al cliente;
- Attitudine a lavorare in team;
- Orientamento al risultato e capacità a lavorare per obiettivi;
- Gestione dello stress e capacità di lavorare sotto pressione;
- Conoscenza del Sistema Miles/Sofico (preferenziale);
- Costituirà titolo necessario l’appartenenza alle categorie protette ai sensi della L.68/99 - art.1.



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