Area Customer Experience

5 mesi fa


Roma, Italia Toyota Financial Services A tempo pieno

**JOB AREA**: Customer Experience - Toyota Financial Services Italia S.p.A.

**LOCATION**: Roma

**RUOLO**:Customer Care Analyst - Categoria protetta Art.1 Legge 68/99

ATTIVITÀ
- Assistenza telefonica alle richieste dei clienti che chiamano il numero dedicato all’Assistenza Clienti;
- Gestione delle attività di Back Office come:

- conteggi di estinzione anticipata;
- chiusure contratti leasing;
- contratti di subentro;
- contratti di rifinanziamento dei riscatti;
- rimborsi;
- cambi scadenza rata;
- apertura corrispondenza;
- atti di cancellazione di ipoteca;
- sovrapposizioni assicurative;
- gestione furti;
- report di reparto.

REQUISITI
- Competenze, maturate in precedenti esperienze, sull’attività di analisi di affidabilità (analisi di bilancio, Banche Dati, dati pubblici e così via);
- Buona conoscenza del pacchetto Office;
- Buona conoscenza della lingua Inglese;
- Ottima capacità di analisi e problem solving;
- Ottima capacità relazionale e orientamento al cliente;
- Attitudine a lavorare in team;
- Orientamento al risultato e capacità a lavorare per obiettivi;
- Gestione dello stress e capacità di lavorare sotto pressione;
- Conoscenza del Sistema Miles/Sofico (preferenziale);
- Costituirà titolo necessario l’appartenenza alle categorie protette ai sensi della L.68/99 - art.1.



  • Roma, Lazio, Italia Amplifon A tempo pieno

    We are seeking Customer Experience Strategist to drive a harmonized customer-driven culture across the company. The ideal candidate will envision the complete end-to-end customer journey and all client-focused initiatives.Key Responsibilities:Set up a CRM strategic framework across all customer journey and multiple channels to guarantee the achievement of...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to revolutionise the way people shop and deliver packages. As a Customer Experience Manager, you'll play a crucial role in shaping the customer journey and ensuring that every interaction with our brand is seamless, positive, and memorable.Key ResponsibilitiesOversee the entire customer journey,...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. We're seeking a Customer Experience Manager to join our team and help us achieve this goal.Key ResponsibilitiesOversee the entire customer journey to ensure a seamless and positive experience from booking to post-delivery support.Collect and analyze...


  • Roma, Lazio, Italia Fives Group A tempo pieno

    Customer Experience ManagerAs a key member of our team, you will play a pivotal role in enhancing customer satisfaction and experience. Your responsibilities will include:Developing and implementing customer experience strategiesCollecting and analyzing customer feedbackCollaborating with cross-functional teams to improve customer satisfactionMonitoring and...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions from booking to post-delivery support.Key ResponsibilitiesOversee the entire customer journey, identifying opportunities for...


  • Roma, Lazio, Italia Intrepid Experience A tempo pieno

    Job Title: Tour Director for Intrepid ExperienceAbout the Role:We are seeking a highly skilled and experienced Tour Director to lead our Italy tours. As a Tour Director, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our travelers, and executing tours within budget and to the highest standards.Your...


  • Roma, Lazio, Italia Mira A tempo pieno

    About the PositionWe are seeking a skilled Customer Support Lead to oversee and enhance the overall experience for our customers interacting with the company.The ideal candidate is experienced in building and managing customer support teams, developing and implementing customer experience strategies.If you want to challenge yourself at a high-growth startup...


  • Roma, Lazio, Italia ParcelHero A tempo pieno

    About the RoleParcelHero is seeking an experienced Senior Customer Experience Manager to oversee the entire customer journey, ensuring a seamless and positive experience from booking to post-delivery support. This role requires a deep understanding of customer needs and expectations, with a focus on creating positive experiences. The ideal candidate will...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Job Title: Head of Customer ExperienceAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Head of Customer Experience, you'll play a critical role in shaping our customer journey and driving business growth.About the Role:We're seeking a seasoned customer experience professional to lead our customer experience strategy and...


  • Roma, Lazio, Italia ParcelHero A tempo pieno

    At ParcelHero, we're seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you'll be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.This role requires a deep understanding of customer needs and expectations, with a focus...


  • Roma, Lazio, Italia Teradata Group A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.Key ResponsibilitiesAct as a primary point of contact for...


  • Roma, Lazio, Italia Mcarthurglen Group A tempo pieno

    Customer Experience AmbassadorWe are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.Key Responsibilities:Actively engage with...


  • Roma, Lazio, Italia Remarkable A tempo pieno

    About the RoleRemarkable is seeking a highly skilled Customer Experience Specialist to join our team as a Freelance Support Agent. As a freelance customer support agent, you will help e-commerce brands provide exceptional service to their customers across social media, email, and chat platforms.Benefits• Flexible, part-time opportunities to create your own...


  • Roma, Lazio, Italia Teradata Group A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering world-class support experiences to our customers and accelerating adoption of our Teradata products and services.Key ResponsibilitiesAct as a primary point of contact...


  • Roma, Lazio, Italia FlexCar A tempo pieno

    FlexCar is a rapidly growing company that is looking for a Customer Experience Specialist to join its team in Rome, Italy. This position involves being an active part of the Customer Experience team and working closely with clients to provide them with accurate and detailed information regarding our fleet management.As a Customer Experience Specialist, you...


  • Roma, Italia ADR Aeroporti di Roma A tempo pieno

    Il Gruppo Aeroporti di Roma, nell’ambito di Innovation & Quality nell’unità organizzativa “Innovation Projects and Continuous Improvement”, è alla ricerca di: **Responsabile Customer Experience Projects** La struttura si occupa principalmente di costruire e monitorare l’avanzamento del programma di miglioramento della Customer Experience per...


  • Roma, Lazio, Italia Translated Srl A tempo pieno

    Customer Success Manager RoleAbout Translated SrlWe are a leading company in AI-enabled translation services. Our mission is to allow everyone to understand and be understood in their own language.As a Customer Success Manager, you will play a crucial role in managing our global customer experience and retention programs. You will be responsible for...

  • Customer Experience

    4 settimane fa


    Roma, Roma, Provincia di Roma, Italia ManpowerGroup A tempo pieno

    Manpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry. The responsibilities include: Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and...


  • Roma, Italia MSX International Inc. A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Specialist Location: Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a week Marghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The...


  • Roma, Italia Cisco Systems, Inc. A tempo pieno

    As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...