Customer Support Coordinator

6 mesi fa

Gallarate, Italia MAJA-Maschinenfabrik A tempo pieno

Grateful to have someone who counts on you? Our Customer Service Coordinators are.

As Marel continues to grow, we have an opportunity for someone to join us as **Customer Support Coordinator.** **In this role, you will be the key customer representative and point of contact for customer enquiries and requests.

The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request. You will do that by strongly engage with customers and proactively communicate throughout the customer journey.

Your day-to-day will look a lot like this:

- Close dialogue with customer to understand needs and urgency of technical requests
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements
- Answer the request when possible, and when needed direct the request to the right function in Marel
- Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
- Ensure the customer is totally satisfied by engaging strongly with him through customer journey

**Who are we?**

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably - but we need new Customer Support Coordinators with diverse perspectives and skills to help us get the most out of this opportunity.

**What´s in it for you?**

Few things are as rewarding as putting a customer’s mind at ease. Our Customer Service Coordinators get to experience that every day. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:

- freedom to take initiative and make a real impact in a growing global business
- recognition for your achievements
- clear objectives and realistic demands
- access to decision-makers and a global network of specialists

**What kind of a person are you?**

We encourage each of our 8,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:

- do your best to help us thrive, take ownership of your work and stand behind your decisions
- collaborate with others and remain open to new ideas
- stay enthusiastic and focused on our mission
- have excellent communication skills in English and ability to work in a multi-discipline team environment
- have commercial appreciation and soft skills
- can demonstrate experience in working in customer service
- are a naturally outgoing individual with a profound ability to interact with customers and teams alike
- have the ability to build trust and lasting relationships with the customers
- are a customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals

If you also want to know what it feels like to be relied on and provide best in class customer service, please do not hesitate to click on “Apply” and include your resume

Interviews will be conducted on a rolling basis, so do not wait to let us know you are interested

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