Customer Service Representative

2 mesi fa


Gallarate, Italia Qualimed Srl A tempo pieno

**Position**: Customer Service Representative

**Location**: Gallarate

**Role Description**:
**Main Responsibilities**:

- Handle customer inquiries via Zendesk in English, ensuring timely responses and effective resolutions.
- Create and print shipping labels through carriers.
- Provide post-sales support, including handling returns and refunds.
- Collaborate with the logistics team to ensure proper shipment handling.
- Maintain customer data and orders in Shopify (preferred).
- Address any issues related to orders and shipments with a customer satisfaction-focused approach.

**Requirements**:

- Essential English proficiency (C2 level or native).
- Previous experience in customer service, preferably with Zendesk.
- Ability to work in an organized and independent manner.
- Familiarity with e-commerce management software, preferably Shopify.
- Experience with creating and managing shipping labels for carriers.
- Problem-solving skills and stress management.
- Excellent communication skills and customer orientation.

**Plus**:

- Knowledge of additional languages.
- Experience using shipping platforms.

**Working hours**:
Full time, from 8:30 AM to 5:00 PM, with a lunch break.

**Job Types**: Full-time, Temporary
Contract length: 6 months

Pay: From €1,500.00 per month

**Language**:

- english (required)

Work Location: In person



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