Customer Service Representative
2 mesi fa
**Position**: Customer Service Representative
**Location**: Gallarate
**Role Description**:
**Main Responsibilities**:
- Handle customer inquiries via Zendesk in English, ensuring timely responses and effective resolutions.
- Create and print shipping labels through carriers.
- Provide post-sales support, including handling returns and refunds.
- Collaborate with the logistics team to ensure proper shipment handling.
- Maintain customer data and orders in Shopify (preferred).
- Address any issues related to orders and shipments with a customer satisfaction-focused approach.
**Requirements**:
- Essential English proficiency (C2 level or native).
- Previous experience in customer service, preferably with Zendesk.
- Ability to work in an organized and independent manner.
- Familiarity with e-commerce management software, preferably Shopify.
- Experience with creating and managing shipping labels for carriers.
- Problem-solving skills and stress management.
- Excellent communication skills and customer orientation.
**Plus**:
- Knowledge of additional languages.
- Experience using shipping platforms.
**Working hours**:
Full time, from 8:30 AM to 5:00 PM, with a lunch break.
**Job Types**: Full-time, Temporary
Contract length: 6 months
Pay: From €1,500.00 per month
**Language**:
- english (required)
Work Location: In person
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