Customer Service Representative Italy

7 mesi fa

Gallarate, Italia irca Group A tempo pieno

**Company**: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.

**What we offer**:IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

**Purpose of Position**: The internship in Customer Service department aims to provide an overview of the role as Customer Service in a multinational company and allow the intern to gain more and more autonomy in the assigned tasks. He/she will support the Customer Service team, mainly for the Italian market, to ensure the best support for our clients.

The activities are to listen to customer concerns, answer customer questions and provide information about the company's products and services.

This is a key role to ensure the right management of orders, claims management and some document-related activities, also for foreign markets and customs.

**Description of Main Activities/Responsibilities**:

- Support in Orders Management and Complaint & returns Management
- Inserting new prices into management system to keep the pricing lists updated
- Contact with clients and keep high quality relationships with them
- Document-related and reporting activities

**Requirements**:

- ** Education**: Degree in foreign languages and/or Economics
- ** Professional Skills**: Experiences in customer facing are considered as a plus; time management problem-solving and negotiation skills.
- ** Experience**: No experience needed
- **Language Skills**: Proficient English is mandatory.
- ** Computer Skills**: MS Office
- **Behavioral Requirements**:Ability to work with precision and accuracy; Strong aptitude for interpersonal relationships and effective Communication Skills; organizational skills.

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