Customer Service Representative

3 mesi fa

Gallarate, Italia irca Group A tempo pieno

**Company**:
IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.

Headquartered in Italy, IRCA Group has a strong track record of growth over the last decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.

**What we offer**:IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

**Purpose of Position**:
We are looking for a proactive Customer Service Representative whose aim is to ensure the best support of our clients for foreign markets.

He/she will be responsible for all the process from pre to post sales.

The activities are to listen to customer concerns, answer customer questions and provide information about the company's products and services.

This is a key role to ensure the right management of orders, claims management and to guarantee the constant update of the price list.

**Description of main Activities / responsibilities**:

- Orders Management
- Complaint and returns management
- Credit Notes
- Inserting updated prices into management system
- Keeping the price lists update
- Contact with clients and keep high quality relationships with them
- Contact with foreign colleagues to support foreign orders requests

**Requisitions**:

- ** Education**: Degree in foreign languages and/or Economics
- **Professional skills**:Analytical skills, time management, client management, order management.
- **Experience**: At least 3 years of experience in productive industries in the specific role
- ** Language skills**: English proficiency is mandatory. Preferably second language knowledge.
- **IT Skills**: Good knowledge of the main IT tools. Mastery of Excel is mandatory.
- **Soft skills**: Problem solving, Strong aptitude for communication and interpersonal relationships, Openness to change and continuous learning, Propensity for teamwork, Willingness to work in an international context.

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