Patient Journey Manager

7 mesi fa

Milano, Italia Kyowa Kirin International A tempo pieno

Overview:
**Job Purpose**:

- Face of KKI, as single point of contact for HCPs and associated stakeholders. A Field based omnichannel conductor, with intimate knowledge of entire patient journey, focused on delivering a personalized, high value customer experience, shortening the patient journey and improving outcomes aligned with KKI’s Rare Disease portfolio.
- Partnering with internal and external stakeholders to deliver high quality scientific exchange, co-create and orchestrate initiatives, aligned to KKI priorities and strategy across the entire patient journey that deliver improved outcomes and optimize the impact of KKI products to the benefit of patients aligned with our mission to make people smile.

**Responsibilities**:
**Key Responsibilities**:

- Single point of contact for HCPs and stakeholders, an ambassador for Kyowa Kirin within geography responsible for local implementation of Cluster & International Strategy and Patient and Customer Plan (PCP).
- An intimate understanding of entire patient journey, supporting ability to innovate and partner on interventions at any touchpoint, that shorten time to diagnosis for patients. Regarded as expert by cross functional team.
- Scientific and clinical knowledge of Nephrology and Haematology Oncology and KKI products that enables confident scientific and clinical on-label discussion.
- Orchestrates and implements and contributes to omnichannel engagement strategy leveraging KKI assets, content and aligned to HCP preference and personalized value and experience.
- Achieve sales target and KPI’s through development of local account plans and execution of core strategy.
- Project manage agreed plans and initiatives to deliver on patient focused outcomes, in line with agreed budgetary requirements.
- Identify, develop, engage, and maintain professional relationships with external stakeholders including key treatment centres, clinicians managing patients, mapping of centres of expertise and medical experts in the area.
- Build networks that reflect entire patient journey, partnering with HCPs to provide solutions that benefit customers, patients and KKI.
- Cross-functional working with the Payer Value & Patient Access (PV&PA) organisation to ensure access to KKI products and support the PV&PA organization in achieving the appropriate position in National and local guidelines and formularies.
- Demonstrate a working understanding of health policy, rare disease and pharmaceutical industry environment, to proper interact and collaborate with Patient Value & Patient Access roles
- Proactively communicate insight and intelligence from KEEs (Key External Experts) and other stakeholders to shape strategy and support local and National solutions to benefit patients and unmet need.
- To attend National and International scientific meetings to update knowledge and develop relationships.
- Organize and act as a speaker in non-promotional Clinical Sessions in hospitals in order to update on relevant scientific updates.
- Deliver medical programs using approved resources and tools, to improve patient outcomes and optimize the use of Kyowa Kirin products.
- Timely and accurate use of the customer record management (CRM) system and submitting of managerial reports.
- Ensures all activities and projects are carried out in compliance with the relevant laws, code(s) and guidelines.
- To be aware of Kyowa Kirin Group Code of Conduct and associated policies and procedures and other applicable laws, codes and regulations.
- Comply with the Kyowa Kirin competences, in terms of expected values and behaviours, in addition to Kyowa Kirin’s HR policies, procedures and guidelines.
- Ensures all activities are carried out within the framework of pharmaceutical regulations, strategy, and the company's quality policy. Applies Kyowa Kirin's processes which consider the regulations in force (advertising, anti-gift law, transparency, pharmacovigilance, GDPR, etc.).

Qualifications:
**Position Requirements**:

- Specific titles/requirements established by the applicable law.
- Experience of field Medical or Commercial roles within Rare Disease
- Stakeholder and KEE management experience
- Excellent local language required; good English preferred
- Knowledge of local, regional, and national health systems and care delivery processes

**Physical Requirements**:

- Travelling in territory - expected on a weekly basis
- Limited lifting (e.g. of marketing material)
- Driving - must hold valid driving license

**Key Competencies specific to the role**:(what traits or capabilities must they have in order to succeed, examples include presentation skills, attention to detail, capability to influence and negotiate)
- Functional_
- CX/PX Strategy, Management and Co-ordination
- Engagement/Omni-channel orchestration
- Scientific Knowledge
- Behavioural_
- Growth Mindset
- Collaboration/Teamwork
- Leadership and Integrity

  • Patient Journey Manager

    7 mesi fa

    Milano, Italia Kyowa Kirin International A tempo pieno

    Overview: At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients,...

  • Patient Advocacy Manager

    6 mesi fa

    Milano, Italia AstraZeneca A tempo pieno

    **Patient Advocacy Manage**r** At **AstraZeneca** we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. Welcome to **MIND (Milan)**, one of over 400 sites here at AstraZeneca,...

  • Patient Manager

    3 mesi fa

    Milano, Italia GRUPPO SAN DONATO A tempo pieno

    **Smart Dental Clinic,** tra i più importanti network di centri odontoiatrici in Lombardia, ricerca un* **Patient Manager **che rappresenta il punto di riferimento tra paziente e staff professionale odontoiatrico, interpreta i valori dell'organizzazione e garantisce al paziente l'esperienza di cura positiva. La figura professionale verrà inserita nelle...

  • Patient Safety Manager

    8 mesi fa

    Milano, Italia AstraZeneca A tempo pieno

    **Patient Safety Manager (PSM)** At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. At AstraZeneca, we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most...

  • Patient Care Manager

    6 mesi fa

    Milano, Italia GRUPPO SAN DONATO A tempo pieno

    La **Direzione di International Business Development **si occupa della gestione dei pazienti internazionali che provengono dalle seguenti aree geografiche**:Europa (prevalentemente dell'Est), Nord e Sud America, Australia e Nuova Zelanda**. Il numero medio in un anno di pazienti internazionali che accolgono all'interno delle strutture è di circa **405**...

  • Key Account Manager Rare Disease

    3 settimane fa

    Milano, Italia UCB A tempo pieno

    **Make your mark for patients** To strengthen our **Rare Disease Organization (RDO) **department we are looking for a skilled professional to fill the position of**:Key Account Manager** **- Centre East (Marche, Abruzzo, Umbria, Molise, Romagna e Bologna), Italy.** **About the role** The Key Account Manager at UCB plays a crucial role in transforming the...

  • Patient Support Programs Manager

    1 mese fa

    Milano, Lombardia, Italia IQVIA A tempo pieno

    Role OverviewThe Engagement Manager for Patient Support Programs and Solutions will lead the development of new projects in the Patient Support Programs and Implementation Science businesses in Italy.This role is responsible for developing solid relationships with clients and positioning/selling engagements for the IQVIA Patients Solutions Department and...

  • Key Account Manager Rare Disease

    2 settimane fa

    Milano, Italia Ucb A tempo pieno

    Make your mark for patients To strengthen our  Rare Disease Organization (RDO)  department we are looking for a skilled professional to fill the position of:  Key Account Manager – Centre East (Marche, Abruzzo, Umbria, Molise, Romagna e Bologna), Italy. About the role The Key Account Manager at UCB plays a crucial role in transforming the lives of those...

  • Key Account Manager Rare Disease

    2 settimane fa

    Milano, Italia Ucb A tempo pieno

    Make your mark for patients To strengthen our Rare Disease Organization (RDO) department we are looking for a skilled professional to fill the position of: Key Account Manager – Centre East (Marche, Abruzzo, Umbria, Molise, Romagna e Bologna), Italy.About the role The Key Account Manager at UCB plays a crucial role in transforming the lives of those with...

  • Governmental Affairs and Patient Access Director

    1 mese fa

    Milano, Lombardia, Italia Sobi A tempo pieno

    Job DescriptionSobi is seeking a highly experienced and strategic leader to join our team as a Governmental Affairs and Patient Access Director. This role will be responsible for developing and implementing market access strategies to ensure our innovative therapies reach patients in need.Key Responsibilities:Develop and execute market access strategies to...

  • Innovative Services

    6 mesi fa

    Milano, Italia Novartis A tempo pieno

    391174BR **Innovative Services & Solutions Manager - Sostituzione Maternità**: Italy **About the role** **Location**:Milano **About the Role**:#2xfaster, #2xmanypatients. Our ambition is to enable two times more patients to receive our therapies two times faster than today. Are you looking for a unique opportunity with focus on innovative services...

  • Product Manager Hematology

    3 mesi fa

    Milano, Italia Johnson & Johnson A tempo pieno

    Johnson & Johnson is currently seeking a Product Manager to join our Hematology team located in Milan. What You’ll Do: As a Product Manager in Hematology, you will play a crucial role in shaping the future of our hematology portfolio. Your responsibilities include: - Strategizing & Innovating: Develop and execute local brand strategies and marketing...

  • Manager in Training

    6 mesi fa

    Milano, Italia Louis Vuitton A tempo pieno

    POSTE You love Retail and people, and you are looking to launch or pursue your career within a luxury environment as Manager in one of our **Italian stores**? As part of Louis Vuitton’s **Manager in Training (MIT) Program**, you will embark upon a dynamic and in-depth journey of discovery through **4 rotations **in different locations**: Client advisor...

  • Manager in Training

    5 mesi fa

    Milano, Italia Louis Vuitton Malletier A tempo pieno

    **Position**: You love Retail and people, and you are looking to launch or pursue your career within a luxury environment as Manager in one of our **Italian stores**? As part of Louis Vuitton’s **Manager in Training (MIT) Program**, you will embark upon a dynamic and in-depth journey of discovery through **4 rotations **in different locations**: Client...

  • Engagement Manager, Patient Support Programs and

    6 mesi fa

    Milano, Italia Novasyte A tempo pieno

    Engagement Manager, Patient Support Programs and Solutions IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and...

  • Zone Sales Manager

    6 mesi fa

    Milano, Italia GE Healthcare A tempo pieno

    **Job Description Summary**: Customer facing staff responsible for winning business Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Guided by commercial practices and policies that may be shaped by the role. Has significant...

  • Sr Account Director, Business Development

    1 settimana fa

    Milano, Italia Thermo Fisher Scientific A tempo pieno

    **Work Schedule** **Environmental Conditions** At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career...

  • Rare Disease Care Manager/ Sales Representative

    6 mesi fa

    Milano, Italia Biogen A tempo pieno

    The Rare Disease Care Manager main responsibility is to drive patient identification and market development for the assigned products by creating territory, account and customer strategies to achieve area sales, market share and profit targets for their territory. Furthermore effectively maintain relationships with physicians and treatment clinics to...

  • Sr Account Director, Business Development

    3 settimane fa

    Milano, Italia Thermo Fisher Scientific A tempo pieno

    Work Schedule Environmental Conditions Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual...

  • Brand Manager Biologics

    6 mesi fa

    Milano, Italia AstraZeneca A tempo pieno

    At AstraZeneca, we believe in the potential of our people, and we’ll develop you beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. Welcome to** MIND (Milan)**, one of over 400 sites here at AstraZeneca, providing a coordinated environment...