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Tirocinio Guest Relations Agent

5 mesi fa


Roma, Italia Rome Cavalieri, A Waldorf Astoria Hotel A tempo pieno

Siamo alla ricerca di giovani che abbiano voglia di sviluppare il proprio talento nel settore dell'accoglienza ed in particolare del reparto **Guest Relations**, che rappresenta la connessione principale tra l'ospite, l'hotel e i vari dipartimenti. La figura verrà formata in modo tale da poter gestire le seguenti attività in autonomia, seguendo sempre gli standard della compagnia:

- Controllare i rapporti di arrivo degli ospiti in particolare degli ospiti VIP e coordinarsi con i reparti di riferimento per richieste specifiche
- Servire come principale punto di contatto per gli ospiti VIP e garantire che i dipartimenti degli hotel siano pienamente informati sulle esigenze di questi ospiti
- Anticipazione dei bisogni dei nostri clienti
- Gestione delle lamentele e follow-up
- Gestione della corrispondenza pre e post soggiorno

Sono richiesti un’ottima conoscenza della lingua inglese, disponibilità a lavorare su turni, predisposizione al lavoro di squadra, ottime capacità comunicative, flessibilità ed adattabilità.

Tirocinio formativo di 6 mesi, tempo pieno (40h settimanali), dal lunedì alla domenica su turnazione settimanale.

Rimborso spese: €400,00 (curriculare) - €800,00 (extra curriculare) al mese

Benefit: mensa aziendale per pranzo o cena, divisa aziendale e lavanderia, continua formazione on the job, Hilton Benefit.

Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage
Durata contratto: 6 mesi

Stipendio: €400,00 - €800,00 al mese

Benefit:

- Mensa aziendale
- Orario flessibile
- Supporto allo sviluppo professionale

Orario:

- Orario flessibile
- Orario flessibile

Sede di lavoro: Di persona