Gucci - Global Client Experience Manager

4 settimane fa

Milano, Italia Groupe Kering A tempo pieno

Summary

We are looking not only for dreamers, but for Dream-makers

At Gucci you will be able to transform your dreams into something real,

adding your contribution to the fashion world.

**Job Description**:
Inside the Client Engagement department, you will be managing the Client Experience team. The mission is to support the development and innovation of new cross-channel surprise & delight concepts including our high end universe. The Client Experience Manager will coordinate client’s Brand experience concepts, guaranteeing alignment with the brand creative direction along with guaranteeing the consistency of our global clients experience.

KEY ACCOUNTABILITIES:

- Be the connection point between the business and Client Experience part of the Client Engagement team, effectively managing the relationship with internal and external stakeholders (ex. creative agencies)
- Collect Regional & Corporate requirements in structured briefs
- Translate business needs into a creative approach, effectively managing a diverse set of stakeholders
- Develop concepts for Brand Experiences, High End universe and new surprise & delight experiences
- Track implementation of high-end events globally, focusing on client KPIs in accordance with client engagement strategic direction
- Elevate client touchpoints on an international and regional level through client experience guidelines and implementation
- Develop the gifting catalogue and local festivities gifts with the ideation of new opportunities
- Coordinate the approval process
- Harmonize experience quality and variety across all formats: physical events, remote & digital experiences, gifts

KEY REQUIREMENTS:
Proven track record in:

- Physical / Digital / Remote experiences concept development and coordination
- Cultivating and enhancing High End experiences in the luxury industry
- Global and regional experience creating and implementing elevated client experiences
- Track record on growing top client segments through high-end product events and international brand moments
- +5 years experience with some team management experience
- International experience
- Approach based on KPI and proven ROI
- Problem solver, able to find creative solutions developing new concepts with the aim to engage clients
- Led to act by learning from experiences
- Self-motivated with a strong sense of personal accountability
- Optimistic, open minded and creative spirit
- Great communication and team player skills
- Fluent in English

Job Type

Regular

Start Date

2023-08-01

Schedule

Full time

Organization

Guccio Gucci S.p.A.

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