Internship Guest Experience Agent

1 mese fa

Portofino, Italia Belmond A tempo pieno

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Guest Experience Agent Internship to become part of our Guest Experience Team.
He/She will Report to the Guest Experience Manager.

**Main duties and responsibilities**:

- Preparing guests welcome letters
- Supervision of lobby spaces
- Communication with other departments (Room Service e Housekeeping), assuring a high level guest experience
- Welcoming and escorting arriving guests
- Managing our guests informations requests and organize experiences
- Application of LQA and Belmond standards

**Requirements**:

- Customer service attitude
- Fluent in English and Italian. A third language is a plus;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Willing to learn and grow professionally in luxury hospitality

**Other requirements**:

- Effective communication, emotional intelligence, adaptability
- Collaboration: be able and willing to work as a team player
- Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
- Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

**Benefits**:
**Belmond and you**:

- We offer internship contract, with expense refund of 500€
- Start date: May 2024 to End date: August 2024
- Accommodation in our staff house including breakfast, staff cantine

**About Belmond**:

- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

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