Technical Sales Specialist

5 mesi fa

Cinisello Balsamo, Italia Epson Europe A tempo pieno

**Your mission**:
The Technical Sales Specialist is responsible for providing high-level technical sales expertise to the local sales teams, customers and channel partners. Understands the customer requirements to align and put them in scope with Epson’s product portfolio, to provide solutions meeting and exceeding customer needs. Feeding back the market needs/trends to the business for future product development cycle.

**What you will do**:

- Engage and build relationships with customers, channel partners and their technical representatives early in the sales cycle and throughout the sales process to understand their business needs and solution objectives
- Develop an understanding of customer requirements and formulate a product/system proposal based on the company’s sales strategy and product potential. Delivering more value to the customers at better margins through optimally defined solutions
- Manage the technical discussion / negotiation process with the customer and any linked external service provider
- In conjunction with the sales team, formulate a product/system proposal delivering more value to customers at better margins through optimally defined solutions
- Work with Central BU to execute strategy and feedback market information for future product planning
- RFI/RFP/Tender contribution /input
- Manage customization and integration projects as required
- Manage Beta tests prior to launch with selected customers and resellers
- Provide 2ndline troubleshooting to customers and channel partners
- Provide technical expertise and set-up insight
- Lead training sessions to better enhance learning for Epson display range and software
- Provide an in-depth understanding of new products, software and drivers for the purpose of supporting customers
- Provide Technical Support expertise and demonstrate equipment at sales exhibitions and events
- Support local sales team, customers and channel partners with product information and updates in line with launch and product life cycle
- Manage the demo inventory for demo/seeding; support demos and exhibitions

**What we ask for**:

- Computer Science graduate/Technical support engineer
- Technical product/ market experience gained in a similar industry
- Numerate, analytical and logical approach to problem solving
- Use of innovative approach to optimize reports and analysis
- Understanding of Project Management processes
- Fluent in written and spoken English essential
- Excellent ability to communicate on technical and commercial level
- Presentation skills and delivery
- Ability to work in a matrix structure

Technical Skills:

- Extensive knowledge in CAD design software
- Computer literate with knowledge of MS-Windows, Networking, MS-Office
- Good knowledge of Operating Systems (including mobile)
- Software & Hardware testing
- Troubleshooting & Diagnostics
- Exhibition/Event setup & support
- High level of Pro AV industry knowledge and experience
- High degree of technical and commercial knowledge related to installation projection (or similar technology)
- Experience of both working with and leading sales teams in key projects
- We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation._

**What we offer**:
**_
Our heritage_**
- We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions._

**_ Our commitment to the environment_**
- We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society._

**_ Our people_**
- We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence._

**_ Our brand_**
- Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running._

Job Reference: ITALY00272

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