Vp Professional Services Emea

6 mesi fa

Milano, Italia Guidewire Software A tempo pieno

**VP, Professional Services, EMEA**

The VP, of Professional Services (EMEA) at Guidewire is responsible for leading the Professional Services Portfolio leadership team at arguably the most successful player in the InsurTech space. Guidewire’s Professional Services team is responsible for all implementations, upgrades, cloud transitions, and education services for our P&C clientele. The mission of the Professional Services team is to ensure every customer’s implementation experience is successful and drives value.

Working closely with product development, customer success, and cloud operations, the VP, of Professional Services helps to unlock both feedback necessary to improve products and to ensure implementation experiences are successful, value-added, and cost-effective while conforming to modern cloud standards.

The VP, of Professional Services is part of a global Services organization of over 800+ people and $200m P&L, and is responsible for the EMEA Services P&L of $40m. This is an important senior leadership role within Guidewire and will sit on the EMEA Leadership Team and also on the Global Services Leadership Team.

This person also works collaboratively with our extensive partner ecosystem, helping to deepen our relationships with them, continuously educating them, partnering with them successfully on projects where the SI is in the lead role, engage with them optimally when leading the Guidewire stream, and ultimately ensure successful delivery of our customer program irrespective of Guidewire/partner mix.

**Responsibilities**:

- Manage financial performance of Professional Services in EMEA related to the financial goals of Guidewire overall, with an emphasis on forecasting and profitability
- Via portfolio leadership, ensure the successful delivery of all EMEA based programs.
- Collaborate with the Partner ecosystem on joint engagement models to have a successful blended approach to projects
- Partner with software product development to understand new product capabilities and ensure services are enabled to deliver on these capabilities. Provide feedback to development to improve the product and Guidewire offerings.
- Work closely with customer success and cloud operations during delivery to ensure the implementation experience is successful
- Partner with sales to help position Guidewire and the implementation journey to customers
- Develop offerings and methodology to make the implementation experience as value-added and cost-effective as possible
- Monitor project health and serve as an escalation point to ensure customer success
- Deliver education, training, and enablement to Guidewire employees, our partners, and our customers that enable them to successfully implement Guidewire solutions

**Skills/Experience**:

- Proven track record of 15+ years’ experience leading service delivery organizations, with at least 5 years leading regional professional services organizations
- Deep knowledge of implementing large enterprise systems is required.
- Experience in the P&C insurance industry is highly desirable
- A track record of leading services in a product company is highly desirable
- Experience partnering with large system integrators in the delivery of projects is highly desirable
- Experience in managing portfolios to success across a mix of company led, and partner led implementation programs.
- Experience in engaging with, presenting to, and negotiating with C-Level of both customers and partners.Thrives in complex environments
- Demonstrated leadership ability
- Comfortable working in ambiguous situations

**About Guidewire**

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

**CONSENT and ACKNOWLEDGEMENT**

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.

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