IT Technology Internship

2 mesi fa


Bolzano Bozen, Italia Oberalp A tempo pieno

Il Gruppo Oberalp è un business a gestione familiare - un marchio che crea prodotti tecnici pensati per l'ambiente montano di alta qualità. Abbiamo 6 marchi di proprietà: Salewa, Dynafit, Pomoca, Wild Country, Evolv e LaMunt. Come rivenditori esclusivi di altri marchi attivi nel settore sportivo, offriamo il nostro intero know-how per quanto riguarda la comunicazione, la vendita e la costruzione della propria immagine. Siamo un gruppo con piú di 1000 impiegati dislocati in 11 Paesi - un gruppo di avventurieri, sognatori e montanari che pensano sempre alla prossima vetta da raggiungere.

La persona in stage sarà inserita all’interno del team Technology il quale si occupa anche di fornire supporto tecnico agli utenti in modo efficiente e accurato. In questo ruolo aiuterai a risolvere problemi tecnici di base (HD1) e a fornire supporto a tutte le filiali. Con questa esperienza, approfondirai la tua conoscenza delle procedure dell'help desk di hardware, reti e software.

**Compiti e responsabilità**
- Agire come primo punto di contatto per i nostri dipendenti che cercano supporto IT
- Aiuto nella configurazione e installazione di nuovi dispositivi (PC, telefoni cellulari, stampanti, telefoni VoIP)
- Supporto nell'esecuzione di risoluzione dei problemi in loco e da remoto per diagnosticare e risolvere comuni problemi IT
- Trasmettere qualsiasi feedback o suggerimento da parte dei clienti al team interno appropriato - Identificare e suggerire possibili miglioramenti alle procedure

**Profilo**
- Passione per l'informatica
- Buone competenze con software e sistemi operativi Microsoft
- Buone capacità di relazione con il cliente e di comunicazione
- Buone capacità di risoluzione dei problemi e di ricerca
- Padronanza della lingua inglese e italiana o tedesca


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