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Claims & Protection Specialist Italy

4 mesi fa

Milano, Italia DLL A tempo pieno

**Claims & Protection Specialist Italy**
We are looking for a Claims & Protection Specialist to join our team. In this position you will handle all the operational activities related to the Asset Protection Program:

- Ensuring the effective operational delivery of all aspects of the Asset Protection Program in a vendor finance environment
- Ensure effective management of claims for total loss, Repair & Replacement requests
- Manage and evaluate asset portfolio coverage

Delivery of the terms of relevant SLAs and optimization of processes & systems, in line with the business and operations plans, to ensure high quality accurate and timely operations and service to customers.

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

**Day to day**:

- Liaise with all BUs / other departments in country, customers, dealers / vendors, third party administrator
- Deliver the operational tasks related to:

- Claims Handling management (repair & replacement)
- Monitoring, Control and Cooperation with Third Party Administrators (TPAs)
- Deal with monthly portfolio submissions
- Derogations for assets, T&Cs, pricing
- Repair, Replacement and wreck quotes check
- Register, handle and solve complaints
- Compliance with external and internal policies, rules and regulations
- Compliance with defined SLAs and KPIs
- Update and implementation of lessee facing brochures
- Set up, implementation and management of enhanced and new processes related to the asset protection program
- Compliance with Customer/Partner agreements and financing contracts

**Essentials**:

- Degree in Law, Business Administration or Engineering
- Relevant experience in the insurance sector (Primary insurance companies, brokers, loss adjuster TPA, leasing industry,)
- Experience in claim management: equipment physical damage
- Minimum 3 years of experience working in the financial/insurance sector, in equivalent positions
- Strong problem solving, analytical and communication skills
- Willingness to work in a team, results orientation and aptitude for problem solving.
- Negotiation skills
- Fluent in English and Italian
- Ability to interact proficiently with all levels of the key functional stakeholder
- Proactive and ability to work independently
- Excellent data collection and analysis skills review
- Strong attention to detail
- Organizational and planning skills
- Excellent command of Excel
- Knowledge of leasing financial products: finance lease, operational lease, renting and loan with pledge
- Knowledge of agricultural machinery and clean technology is a plus
- Previous client facing role experience in insurance will be a plus
- Deep knowledge of Property line and general knowledge of all other lines of the insurance market
- Expertise in IDD and local insurance laws

**We Offer**:

- Workplace Milan
- Permanent contract
- Competitive benefit package
- Flexible hours with smart working possibility
- Career development opportunities: online learning, member development programs.

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Job Reference: DLLIT00099