Director, Customer Success

2 mesi fa


Roma, Italia Dow Jones A tempo pieno

**About the Role**:
You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer development. Reporting to the VP of Operations, you ensure parity between the commercial and technical aspects of customer projects.

**About the Team**:
The Head of Customer Success will be part of A2i Systems, a world leader in AI-powered fuel and EV pricing solutions. A2i Systems applies its best-in-class artificial intelligence engine to forecast consumer buying behaviours in dynamic market conditions. It is a subsidiary of OPIS within Dow Jones's energy business and is headquartered in Denmark. OPIS provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack, and Retail markets.

**You Will**:

- Managing all customer-facing project deliveries (already from a pre-sales stage) and technical resources in bottleneck situations to ensure technically sound, on-time delivery of proof of concepts, customer onboarding/rollouts
- Prioritise and coordinate the work of the service delivery staff under the defined service delivery framework and utilising technical resources from the development team to deliver on requirements
- Work with the Head of Engineering to ensure that customer requirements are understood and will be delivered according to the agreed time plans
- Secure focus on building and improving process efficiency and setting up procedures for customer projects, project definition, technical implementation
- Collecting product feedback and customer wish lists and participating in product roadmap meetings to inject prioritised customer requirements.
- Organise responses to and managing tenders/RFXs and gathering technical and commercial information from relevant parties to support the Sales Director

**You Have**:

- A master's degree, most preferably in Computer Science or a similar IT-related field
- Experience building, leading, and participating in a fast-paced services team delivering complex technical situations in successful projects within the enterprise software business/SaaS
- 12+ years of experience with project management/consultancy that has given you excellent skills in project and time management
- Skills in leadership related to sales, product management, engineering, and technical support and ability to balance customer needs with deliveries
- Experience communicating the value of the product and its features to customers that enables you to deliver presentations and facilitate tasks and information in fluent English. Additional proficiency in European languages
- Be available for travel within Europe, 1-2 times per month at 1-2 nights each time

**Our Benefits**
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program

Business Area: Dow Jones - OPIS

Job Category: Sales

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 43469



  • Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...


  • Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...


  • Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...


  • Roma, Lazio, Italia Dow Jones A tempo pieno

    With Dow Jones – OPIS, a world leader in AI-powered fuel and EV pricing solutions, we are seeking a Senior Customer Success Director. In this pivotal role, you will lead our service delivery for A2i products, ensuring professional execution and successful customer relationships.About the Team:A2i Systems applies its best-in-class artificial intelligence...


  • Roma, Italia Dow Jones A tempo pieno

    Job Description: About the Role: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, ensuring customers feel valued through quality service and ongoing customer...


  • Roma, Italia Dow Jones A tempo pieno

    Job Description: About the Role: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, ensuring customers feel valued through quality service and ongoing customer...


  • Roma, Italia Miodottore A tempo pieno

    **Descrizione dell'azienda** Lavora con MioDottore nel Customer Success: unisciti al nostro team e trasforma l’esperienza sanitaria per i pazienti!** **Chi siamo** MioDottore è la piattaforma leader in Italia nel settore Health Tech, che connette pazienti con medici e strutture sanitarie in tutto il Paese. **La nostra missione? **Rendere più semplice e...


  • Roma, Italia iKO Media Group A tempo pieno

    We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities: Cultivate...


  • Roma, Italia Trellix A tempo pieno

    About Trellix: Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest...


  • Roma, Italia Trellix A tempo pieno

    Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native...


  • Roma, Italia Trellix A tempo pieno

    **About Trellix**: **_Role Overview:_** - Ensuring the Renewals in the RAM role **Customer Success Manager (RAM)** for customers in Italy** **The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with customer across the spectrum of system...


  • Roma, Italia Netskope A tempo pieno

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Roma, Lazio, Italia Experian Health A tempo pieno

    About Experian HealthExperian has evolved into a global tech company, specializing in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're a member of the FTSE 30 and have helped economies and communities flourish for over 125 years.Job Title: Customer...


  • Roma, Italia Clarivate Analytics A tempo pieno

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived...


  • Roma, Italia Experian Health A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities...


  • Roma, Italia Salesforce A tempo pieno

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Roma, Italia Experian Health A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...


  • Roma, Italia 3C Deutschland GmbH A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...


  • Roma, Lazio, Italia Experian A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Experian. In this role, you will play a crucial part in ensuring that our customers achieve their desired outcomes while using our products or services.Job Summary:You will guide new customers through the setup process and ensure they understand how to use our...


  • Roma, Italia Experian A tempo pieno

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...