Customer Success Strategist
1 mese fa
Experian has evolved into a global tech company, specializing in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
We're a member of the FTSE 30 and have helped economies and communities flourish for over 125 years.
Job Title: Customer Success StrategistOverviewThe Customer Success Strategist plays a crucial role in ensuring customers achieve their desired outcomes while using our products or services.
This position requires strong relationship-building skills, as you'll be responsible for managing customer onboarding, acting as a spokesperson for our organization, and assisting with periodic service reviews.
Responsibilities- Guide new customers through the setup process and ensure they understand how to use our product.
- Develop relationships with customers, serving as their main point of contact.
- Provide ongoing support and address any issues or concerns customers may have.
- Conduct product demonstrations to help customers understand the value and functionality of our product.
- Gather and analyze customer feedback to improve our product and customer experience.
- Identify opportunities to introduce additional products or services that may benefit the customer.
- Represent the customer's needs and interests within the company to ensure they are met.
- Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.
- +5 years of experience in customer success positions.
- Familiarity with our product and the ability to explain technical concepts to non-technical users.
- Analyze customer data and feedback to guide improvements.
- Manage multiple customer accounts and tasks.
We celebrate individuality and offer a unique work environment where employees can bring their whole selves to work.
Our diverse workforce drives innovation, and we're committed to creating a better tomorrow together.
At Experian, everyone can succeed, irrespective of their background, ethnicity, religion, color, sexuality, physical ability, or age.
Estimated Salary: $85,000 - $110,000 per year-
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