Customer Success Strategist

3 giorni fa


Roma, Lazio, Italia Experian Health A tempo pieno
About Experian Health

Experian has evolved into a global tech company, specializing in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We're a member of the FTSE 30 and have helped economies and communities flourish for over 125 years.

Job Title: Customer Success StrategistOverview

The Customer Success Strategist plays a crucial role in ensuring customers achieve their desired outcomes while using our products or services.

This position requires strong relationship-building skills, as you'll be responsible for managing customer onboarding, acting as a spokesperson for our organization, and assisting with periodic service reviews.

Responsibilities
  • Guide new customers through the setup process and ensure they understand how to use our product.
  • Develop relationships with customers, serving as their main point of contact.
  • Provide ongoing support and address any issues or concerns customers may have.
  • Conduct product demonstrations to help customers understand the value and functionality of our product.
  • Gather and analyze customer feedback to improve our product and customer experience.
  • Identify opportunities to introduce additional products or services that may benefit the customer.
  • Represent the customer's needs and interests within the company to ensure they are met.
  • Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.
Qualifications
  • +5 years of experience in customer success positions.
  • Familiarity with our product and the ability to explain technical concepts to non-technical users.
  • Analyze customer data and feedback to guide improvements.
  • Manage multiple customer accounts and tasks.
Why Work at Experian?

We celebrate individuality and offer a unique work environment where employees can bring their whole selves to work.

Our diverse workforce drives innovation, and we're committed to creating a better tomorrow together.

At Experian, everyone can succeed, irrespective of their background, ethnicity, religion, color, sexuality, physical ability, or age.

Estimated Salary: $85,000 - $110,000 per year

  • Roma, Lazio, Italia Experian A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Experian. In this role, you will play a crucial part in ensuring that our customers achieve their desired outcomes while using our products or services.Job Summary:You will guide new customers through the setup process and ensure they understand how to use our...


  • Roma, Lazio, Italia MioDottore A tempo pieno

    Company OverviewMioDottore, a leading healthcare digital services company, is seeking a skilled Customer Upsell Strategist to join its local team and contribute to building upsell processes for customers.The ideal candidate will be part of the global Customer Marketing team and collaborate closely with local and global Product Teams to deliver a positive...


  • Roma, Lazio, Italia Translated Srl A tempo pieno

    About Translated SrlWe are a leading company in AI-enabled translation services, dedicated to empowering global communication through innovative solutions.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer experience and retention programs, you will be responsible for amplifying net active...


  • Roma, Lazio, Italia Genesys A tempo pieno

    Genesys is seeking an experienced Customer Experience Strategist to join our team. This role is a key position within the company, responsible for establishing lifelong relationships with customers by advising and equipping them to achieve their customer experience vision.The ideal candidate will be a seasoned professional with a strong understanding of...


  • Roma, Lazio, Italia Amplifon A tempo pieno

    We are seeking Customer Experience Strategist to drive a harmonized customer-driven culture across the company. The ideal candidate will envision the complete end-to-end customer journey and all client-focused initiatives.Key Responsibilities:Set up a CRM strategic framework across all customer journey and multiple channels to guarantee the achievement of...


  • Roma, Lazio, Italia Cisco Systems, Inc. A tempo pieno

    Company OverviewCisco Systems, Inc. is a leading provider of networking equipment and software solutions. As the Internet's optimists, we strive to power a more inclusive, digital future for everyone.About the JobWe are seeking an experienced Partner Success and Adoption Strategist to join our team. This role will be responsible for driving software adoption...


  • Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Digital Media StrategistWe are seeking a Digital Media Strategist to join our team at Starcom Melbourne. As a Digital Media Strategist, you will be responsible for driving performance on programmatic campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle of advertising campaigns,...

  • Media Campaign Strategist

    4 settimane fa


    Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Media Campaign StrategistJob Summary:We are seeking a Media Campaign Strategist to join our team at Starcom Melbourne. As a Media Campaign Strategist, you will be responsible for driving performance on programmatic/biddable campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle...


  • Roma, Lazio, Italia Nestlé Sa A tempo pieno

    Service Excellence Portfolio StrategistNestlé Sa is seeking a highly skilled Service Excellence Portfolio Strategist to drive service portfolio strategy, manage project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.Key Responsibilities:Develop and implement strategies to enhance the customer experience and...


  • Roma, Lazio, Italia Genesys A tempo pieno

    pstrongCustomer Success Manager Role Overview/strong/ppThe Customer Success Manager (CSM) at Genesys is responsible for establishing a lifelong relationship with our customers by advising and equipping them to achieve their customer experience (CX) vision./ppAs the CSM, you will be the customer's advocate and champion throughout their journey with Genesys,...

  • Customer Success Liaison

    2 settimane fa


    Roma, Lazio, Italia Clarivate Analytics A tempo pieno

    Customer Success Liaison We are seeking a seasoned Customer Success Liaison to join our global Customer Success team. As a Customer Success Liaison, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. You will add value and build trusting, lasting relationships...

  • Customer Success Manager

    4 settimane fa


    Roma, Lazio, Italia Panoptyc A tempo pieno

    About PanoptycPanoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now looking to expand our team with top talent from around the...

  • Customer Success Manager

    4 settimane fa


    Roma, Lazio, Italia Genesys A tempo pieno

    Customer Success Manager Role OverviewAt Genesys, we're seeking a skilled Customer Success Manager to establish long-term relationships with our customers. As a key member of our team, you'll be responsible for advising and equipping customers to achieve their customer experience (CX) vision.Key Responsibilities:Manage a portfolio of customers, serving as...

  • Customer Success Manager

    4 settimane fa


    Roma, Lazio, Italia Experian A tempo pieno

    The Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a company's products or services. The Customer Success Manager manages customer onboarding, acts as a spokesperson for our organization, assists the customer, organizes and guides periodically the services review to the Clients, proposes...


  • Roma, Lazio, Italia Experian A tempo pieno

    Customer Success ManagerAt Experian, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Onboarding and Support: Guide new customers through the setup process, ensuring they understand how to use...

  • Customer Success Manager

    4 settimane fa


    Roma, Lazio, Italia Experian A tempo pieno

    The Customer Success Manager plays a pivotal role in ensuring customers achieve their desired outcomes while utilizing our products or services.This role involves managing customer onboarding, acting as a spokesperson for our organization, assisting the customer, organizing and guiding periodic service reviews, proposing new services for cross-selling,...


  • Roma, Lazio, Italia Infuse A tempo pieno

    We are seeking a skilled Customer Success Specialist to foster customer relationships and enhance retention and loyalty at Infuse. The role involves close collaboration with customers to ensure satisfaction with the services provided and to address areas of concern.The responsibilities and duties of this position include:Developing and maintaining...


  • Roma, Lazio, Italia Pixyl Sa A tempo pieno

    Key Responsibilities:• Manage key accounts to drive growth and revenue.About the Role:Pixyl Sa is seeking a skilled Customer Success Professional to join our team. As a Key Account Growth Specialist, you will be responsible for managing key accounts to drive growth and revenue. This is an exciting opportunity to work with a dynamic team and contribute to...


  • Roma, Lazio, Italia Luxoft A tempo pieno

    We are seeking a seasoned professional to drive the growth of our automotive software initiatives as an Automotive Software Growth Strategist.About the RoleThis pivotal role requires expertise in developing and executing comprehensive strategies that ensure our products meet market demands and achieve commercial success.The successful candidate will work...


  • Roma, Lazio, Italia Translated Srl A tempo pieno

    About TranslatedWe are a leading company in AI-enabled translation services, dedicated to breaking language barriers and empowering global communication. Our mission is to provide innovative solutions that enable everyone to understand and be understood in their own language.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our...