Customer Success Strategist

1 mese fa


Roma, Lazio, Italia Experian Health A tempo pieno
About Experian Health

Experian has evolved into a global tech company, specializing in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We're a member of the FTSE 30 and have helped economies and communities flourish for over 125 years.

Job Title: Customer Success StrategistOverview

The Customer Success Strategist plays a crucial role in ensuring customers achieve their desired outcomes while using our products or services.

This position requires strong relationship-building skills, as you'll be responsible for managing customer onboarding, acting as a spokesperson for our organization, and assisting with periodic service reviews.

Responsibilities
  • Guide new customers through the setup process and ensure they understand how to use our product.
  • Develop relationships with customers, serving as their main point of contact.
  • Provide ongoing support and address any issues or concerns customers may have.
  • Conduct product demonstrations to help customers understand the value and functionality of our product.
  • Gather and analyze customer feedback to improve our product and customer experience.
  • Identify opportunities to introduce additional products or services that may benefit the customer.
  • Represent the customer's needs and interests within the company to ensure they are met.
  • Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.
Qualifications
  • +5 years of experience in customer success positions.
  • Familiarity with our product and the ability to explain technical concepts to non-technical users.
  • Analyze customer data and feedback to guide improvements.
  • Manage multiple customer accounts and tasks.
Why Work at Experian?

We celebrate individuality and offer a unique work environment where employees can bring their whole selves to work.

Our diverse workforce drives innovation, and we're committed to creating a better tomorrow together.

At Experian, everyone can succeed, irrespective of their background, ethnicity, religion, color, sexuality, physical ability, or age.

Estimated Salary: $85,000 - $110,000 per year

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