Customer Success Manager Italy
5 ore fa
Trellix is a cybersecurity company that revolutionizes security operations with artificial intelligence, analytics, and automation to create a resilient digital world.
Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations.
The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors.
About the RoleYou will be the customer's voice and provide feedback to our teams on how we can better serve our customers. You will identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.
As a seasoned professional, you have at least 5 years of experience in customer-facing roles, preferably as a Customer Success Manager or similar position. Your background includes strong communication and interpersonal skills, which enable you to develop deep relationships with clients and deliver outstanding results.
Your Responsibilities- Develop trusted adviser relationships with customer partners and executive sponsors to understand their strategy, technical environment, and measurements for success.
- Oversight of all post-sales activity to create recognizable benefits for your customer.
- Ensure smooth client experience as they work with several Trellix roles.
- Anticipate and monitor at-risk accounts and ensure concerns are managed.
- A strong desire for action and willingness to jump in and roll-up your sleeves.
- Enthusiastic and dedicated approach to connect directly with customers with an understanding of their needs and ensuring they understand and realize the full value of our products.
- Experience working with a high volume of customers.
- Ability to inspire and encourage others, in relationships with customers and peers.
- Familiarity with Italian culture and language, speaking fluently.
We're serious about our commitment to diversity, which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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