Customer Success Strategist

4 settimane fa


Roma, Lazio, Italia Experian A tempo pieno
About the Role

We are seeking a highly skilled Customer Success Strategist to join our team at Experian. In this role, you will play a crucial part in ensuring that our customers achieve their desired outcomes while using our products or services.

Job Summary:

  • You will guide new customers through the setup process and ensure they understand how to use our product.
  • You will develop relationships with customers, being their main contact.
  • You will provide ongoing support and address any issues or concerns customers may have.
  • Conduct product demonstrations to help customers understand the value and functionality of our product.
  • Gather and analyze customer feedback to improve our product and customer experience.
  • Identify opportunities to introduce additional products or services that may benefit our customers.
  • Represent our customers' needs and interests within the company to ensure they are met.
  • Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.
Key Responsibilities

The successful candidate will have:

  • +5 years experience in customer success positions.
  • Problem solving skills.
  • Familiarity with our product and the ability to explain technical concepts to non-technical users.
  • Analyze customer data and feedback to guide improvements.
  • Manage multiple customer accounts and tasks.
  • English/Italian fluency.
Salary and Benefits

We offer a competitive salary, estimated to be around $80,000 - $100,000 per annum, depending on experience. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • A competitive salary and bonus structure.

We are an equal opportunity employer and welcome applications from diverse candidates.



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