Customer Experience Strategist

4 settimane fa


Roma, Lazio, Italia Cisco Systems, Inc. A tempo pieno

About the Role

Cisco Systems, Inc. is seeking an experienced Customer Experience Manager to drive successful adoption and utilization of our technologies and services within customer organizations.

As a key CX point-of-contact, you will own end-to-end relationships with customers, understanding their business objectives and developing strategies to enable them.

You will be responsible for ensuring we deliver customer-aligned outcomes, driving software and services adoption, mitigating renewal risks, and increasing customer retention rates.

Your Impact

  • Develop and maintain strong executive and technical relationships with customers
  • Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience
  • Owning financials, including services revenue and margin, and making strategic financial decisions
  • Building and implementing Technical Adoption Plans and E2E Customer plans in partnership with CSS

Requirements

  • Strategic problem-solving skills with a strong background in customer success and technology adoption
  • Excellent communication and relationship-building skills
  • Knowledge of at least one technology architecture
  • 3 years of delivery experience and a solid understanding of software lifecycle practices

About Us

Cisco is a global leader in technology and networking solutions. We're committed to powering an inclusive future through innovation and diversity.

What We Offer

  • A competitive salary range: $120,000 - $180,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous 401(k) matching program
  • 10 days of paid time off for volunteering and community service

We Are Cisco

We celebrate individuality, inclusivity, and equality. Join us in shaping the future of technology and empowering a more connected world.



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