Customer Experience Strategist
4 settimane fa
About the Role
Cisco Systems, Inc. is seeking an experienced Customer Experience Manager to drive successful adoption and utilization of our technologies and services within customer organizations.
As a key CX point-of-contact, you will own end-to-end relationships with customers, understanding their business objectives and developing strategies to enable them.
You will be responsible for ensuring we deliver customer-aligned outcomes, driving software and services adoption, mitigating renewal risks, and increasing customer retention rates.
Your Impact
- Develop and maintain strong executive and technical relationships with customers
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience
- Owning financials, including services revenue and margin, and making strategic financial decisions
- Building and implementing Technical Adoption Plans and E2E Customer plans in partnership with CSS
Requirements
- Strategic problem-solving skills with a strong background in customer success and technology adoption
- Excellent communication and relationship-building skills
- Knowledge of at least one technology architecture
- 3 years of delivery experience and a solid understanding of software lifecycle practices
About Us
Cisco is a global leader in technology and networking solutions. We're committed to powering an inclusive future through innovation and diversity.
What We Offer
- A competitive salary range: $120,000 - $180,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous 401(k) matching program
- 10 days of paid time off for volunteering and community service
We Are Cisco
We celebrate individuality, inclusivity, and equality. Join us in shaping the future of technology and empowering a more connected world.
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