Customer Experience Coordinator
1 mese fa
Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato is hiring a Customer Care Specialist to join their team. This role is perfect for individuals who have a strong passion for delivering exceptional customer experiences.
Key Responsibilities:
- Handle and analyze customer support requests via email, phone, or ticketing systems.
- Provide immediate solutions for common issues and document cases.
- Delegate complex problems to relevant teams and keep customers updated with clear and friendly communication.
- Manage internal processes and improvements, and support onboarding new team members.
- Contribute to achieving performance goals while upholding company values and strategies.
Requirements:
- A few years of experience in customer care, with junior profiles also considered.
- High school diploma or Bachelor's degree.
- Fluent in English and Italian.
- Strong communication and problem-solving skills.
- Quick technological comprehension and proficiency in MS Office Suite.
- Ability to work independently with a keen interest in growing within an international company.
- High level of organizational skills, proactivity, and reliability.
About the Company:
Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato is a dynamic and young team dedicated to driving sustainable logistics transformation and creating the largest transportation management platform globally.
They offer a dynamic work environment, continuous personal mentorship, and comprehensive training from day one to foster growth within an ambitious team environment. An attractive financial package, including additional benefits, reflects the steep learning curve and growth potential of the role.
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