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Customer Upsell Strategist

1 mese fa

Roma, Lazio, Italia MioDottore A tempo pieno

Company Overview

MioDottore, a leading healthcare digital services company, is seeking a skilled Customer Upsell Strategist to join its local team and contribute to building upsell processes for customers.

The ideal candidate will be part of the global Customer Marketing team and collaborate closely with local and global Product Teams to deliver a positive customer experience, fostering long-term relationships through marketing automation tools.

Job Description

The Customer Upsell Strategist will be responsible for creating, analyzing, and optimizing upsell/cross-sell processes at various stages of the customer journey. They will work in close collaboration with Customer Success Specialists to maximize customer satisfaction and develop email, forms, landing pages, and other content needed for marketing automation processes.

Required Skills and Qualifications

  • Proven experience in creating upsell/cross-sell processes
  • Strong analytical skills (basic Excel knowledge)
  • Basic graphic design skills (Canva, Photoshop)
  • Italian mother tongue or full professional proficiency (C2)
  • Proven capability to communicate in English (B2)
  • Cross-cultural communication skills and adaptive thinking
  • At least 1 year of experience in Customer Marketing or Marketing
  • Based in Rome or willing to relocate (no full remote)

Benefits

  • An attractive stock option plan
  • An international environment with opportunities to work with smart CM specialists from offices in Warsaw, Barcelona, Istanbul, Brazil, and Mexico City
  • Growth opportunities with the Company

Salary: €45,000 - €60,000 per annum, depending on experience and qualifications. Hybrid work arrangement (50% remote).