Patient Experience Improvement Specialist

3 settimane fa

Firenze, Italia Confidenziale A tempo pieno

Confidenziale DescriptionThe Patient Experience Specialist will Confidenzialeith Confidenzialed key system stakeholders to facilitate improvements to patient experience and the patient experience design process and to drive meaningful process changes and patient satisfaction improvements from a patient
- Diligence on opportunities for improvement Abide by regulatory standards and organizational policies to manage complaint process Collaborate with Quality Improvement team to implement Patient Experience Improvement projects Utilize appropriate tools and templates to support patient experience design Collect patient experience data system
- Wide to identify potential opportunities to improve patient experience Implement service improvement plans across St. Elizabeth hospitals Internal Consultant Serve as internal consultant for patient experience Confidenzialeteams and councils, using data to analyze and assess needs, identify solutions and drive decision
- Making. Incorporate appropriate solutions to achieve results including process improvements and/or learning initiatives. Utilize adult learning theories and learning methodologies as appropriate. Monitor effectiveness and impact of initiatives. Evaluate results against business drivers and organizational goals. Change Agent Collaborate with stakeholders, provide Confidenzialeand guidance to team members on creation of project deliverables. Manage communication and relationships with stakeholders throughout phases of project cycle, ensuring tConfidenzialeheir needs and expectationsare met. Facilitate project and council team discussions, and keep members appropria**y informed. Project Management & Research Develop tools, plans, and project tracking processes to guide patient experience improvement efforts. Create Confidenzialens, products and project deliverables independently. Oversee the creation of Confidenzialeroducts by others to ensure quality. Perform problem analysis and solutions. Knowledge for Best Practices Establish and maintain an in
- House knowledge base of best practices relevant to patient experience topics and functions and disseminate as appropriate to leaders and teams. Qualifications MINIMUM DESIRABLE Education, Credentials, Licenses:
Bachelor's degree in Nursing, Human Resources, Communications, or related field. Bachelors degree Master's degree in Education, Healthcare or related field Specialized Knowledge:
Exent verbal and written communication skills. Basic computer knowledge, including Microsoft Office suite of products, including, Power Point, Outlook. Customer service skills:
Ositive, professional, and respectful demeanor Ability to explain processes and experiences in a visual manner Ability to leverage data to guide insights and ideas Ability to assess problems and identify solutions Ability to Confidenzialeith clinical and non
- Clinical stakeholders to improve patient experience Commitment to quality and always putting the patient first Professional competencies:
Process and Quality Improvement Healthcare Delivery Operations Training and Education Project Management ConfidenzialeAnalysis and Reporting Customer Service Relationship Management Innovative Thinking Execution Against Plans Strategic Planning Epic, Crimson, and Midas knowledge helpful. Requires the ability to easily adapt to new programs and technology. Knowledge of quality improvement theories and processes Knowledge of HCAHPS Kind and Length of Experience:
Three to five years of customer service experience 6 years of Confidenziale - Related experience 2 years managing complex projects 2 years supervisory experience Experience in leading and facilitating Confidenzialeroups and temonstrated experience with patient experience initiatives Experience with data analysis / statistical analysis/vendor management/process improvement methodology and leading/participation on improvement teams.

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