Service Delivery Consultant

1 mese fa

Milano, Italia Simcorp A tempo pieno

Who we are:

- For over 50 years, we have worked closely with investment managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
- SimCorp is an equal opportunity employer. We are enthusiastic about building and supporting a culture where diverse perspectives and expertise are imperative to our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
- While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

The Function
- Service Delivery Consultants are skilled professionals who contribute to the growing support and maintenance of SimCorp clients, by providing best practices market solutions and deploying services related to the usage of SimCorp Dimension and beyond.
- You will be part of our Care Service team in SaaS Operations and, in particular, in our SaaS Delivery Service.
- As part of an International company, you will be in contact with Clients and experts from all over the world. You will be able to access an international network of people that can help you grow professionally and personal. You will have the opportunity to work closely with your Team, share relevant thoughts and ideas and have a high Team spirit". Our consultants provide Front to Back solutions, Incident and Problem Management, Small changes or enhancements to current or future customer flows, increasing the automation level and/or the end-user experience and satisfaction.
- We are always looking for innovative solutions to improve the service and to make it functional for customers.

What you will be responsible for:

- As a Service Delivery Consultant, you will:
- Evaluate problems and issues which occur in SimCorp Dimension at internal or external clients to provide convincing and timely solutions-
- Co-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions.-
- Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way-
- Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality-
- Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements-
- Co-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients-
- Contribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way-
- Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the functionWhat we value:
- Educational background in STEM or Finance.-
- Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows.-
- Good methodical skills and attention to detail.-
- Problem-solving skills and a solution-focused attitude.-
- Proven record of delivering high client satisfaction.-
- Ability to work well in a time-sensitive situation.-
- Efficient communication and consulting skills-
- Team spirit and a desire to share your knowledge-
- Fluency in English, additional language abilities would be of advantageBenefits:

- Competitive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an excellent work & private life balance: flexible work hours, a hybrid workplace model, and extra days of vacation. We also practice an individual approach to professional development to support the direction you want to take.

Next steps:

- Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.
- We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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