Site Lead, Italy

1 mese fa

Vicenza, Veneto, Italia University of Maryland Global Campus A tempo pieno

Site Lead Job Description

The University of Maryland Global Campus is seeking a highly skilled and experienced Site Lead to oversee the day-to-day operations of a specific field site in Italy. As a Site Lead, you will be responsible for supervising and leading staff at the assigned site, working closely with Regional Leadership, Education Service Officers, and other stakeholders to administer UMGC programs and services.

Key Responsibilities:

  • Supervise and lead staff at the assigned site
  • Collaborate with key stakeholders for on-site operational needs
  • Provide academic and administrative support services to prospects and students
  • Manage key student business processes, including community outreach and student recruitment
  • Address and resolve staff concerns
  • Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns
  • Represent UMGC at official functions
  • Ensure classrooms are provided with adequate space and needed technology for class instruction
  • Manage staff and office schedule to ensure members of the UMGC community are supported
  • Support AD of training with onboarding new staff
  • Act as backup for the Assistant Director when they are out of the office

Requirements:

  • Bachelor's degree from a regionally accredited institution or equivalent
  • Organization and time management skills; ability to prioritize and manage multiple tasks
  • Effective verbal, written, and interpersonal communication skills
  • Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices

Preferred Qualifications:

  • Master's degree from a regionally accredited US institution or equivalent
  • Experience with using customer relationship management (CRM) and student information systems
  • Experience managing and supervising others in a higher education or customer service environment or relevant work experience
  • Six (6) months minimum academic and administrative experience at a college or university
  • Experience as a program coordinator with UMGC or at a higher education institution or equivalent
  • Previous experience with student recruitment and/or outreach

Who May Apply: Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logistical support (ILS) and/or are current UMGC employees only.

UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://www.umgc.edu

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