Customer Service Representative

4 settimane fa


Milano, Lombardia, Italia RDM Group A tempo pieno

Job Description:

RDM Group is currently seeking a highly skilled Customer Service Specialist to join our team in Milan. As a key member of our Back Office, you will be responsible for managing the Order to Cash process for our B2B customers.

Responsibilities:

  • Provide exceptional customer service via phone and email, addressing inquiries and resolving issues in a timely manner.
  • Proactively follow up on old stock and inventory tracking to ensure efficient production planning.
  • Effective booking of production proposals and orders, working across multiple ERP systems (Ciclocom, VAX, SAP, AS400). Monitor order status and follow up with customers as necessary.
  • Coordinate with logistics teams to resolve delivery issues and ensure timely shipment of products.
  • Maintain accurate master data and ensure its integrity throughout the production process.
  • Analyze customer ordering patterns to optimize order intake, working closely with the IBP Team and Sales Team to address any deviations.

Requirements:

  • Excellent knowledge of English-Italian language, spoken and written. Proficiency in Spanish, German, French, or Dutch is a plus.
  • Minimum 1-2 years of experience in a similar customer-facing role.
  • Proficiency in office software (Word, Excel, Outlook) and experience with ERP systems (SAP, AS400, VAX, Ciclocom).
  • Ability to prioritize tasks effectively, work under pressure, and make responsible decisions.
  • Independence, high work culture, and customer orientation are essential for this role.


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