Customer Support Associate

2 settimane fa

Lucca, Toscana, Italia Tagetik Software S.r.l. A tempo pieno

About the Role:

The Customer Support Specialist will play a key role in delivering exceptional customer experience by providing timely and effective support to internal and external clients.

Key Responsibilities:

  • Assist the team in providing excellent customer service to internal and external clients.
  • Understand how to respond to inquiries and follow-ups through the use of our systems.
  • Learn to organize your workflow to meet customers’ time frames and demands.
  • Learn how to navigate between multiple IT systems quickly and accurately.
  • Learn to adhere to team quality standards for preparing client forms and submitting documents.
  • Learn to maintain and grow existing customer businesses by providing outstanding service.
  • Learn to find your own innovative solutions to the challenges faced by some of the world’s leading companies.
  • Help analyze application settings, recommending the software usage best practices on simple cases.
  • Interact with the customers (via Support Portal, mail, phone) about the issues and monitors the resolution process providing frequent feedback about the status of each incident.

Requirements:

  • Degree in Economics, Business Administration, Languages, Humanities.
  • Positive attitude and interest working within teams of diversified skills.
  • Proficiency with MS Office.
  • Fluency in Italian and English (both written and spoken).
  • Excellent problem-solving and customer service skills.
  • Excellent organizational and planning abilities, including incident management skills.
  • Ability to juggle multiple tasks and adapt quickly to new situations.
  • Strong work ethic, intellectual curiosity and commitment to continuous improvement.
  • Knowledge of Accounting principles is preferred.

What We Offer:

  • 6 months internship where you will have the chance to learn the latest technologies and work with top-notch clients.
  • Flexible working hours and flexible working policy (3 days a week from home, 2 days a week in the office).
  • Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues.
  • English classes and full access to E-learning platforms such as LinkedIn Learning.
  • Development plans to help you steering your career path.
  • Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

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