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Assistant Store Manager

2 mesi fa

Roma, Lazio, Italia Burberry Limited A tempo pieno
Job Summary

We are seeking a highly skilled Assistant Store Manager to join our team at Burberry Limited. As a key member of our retail team, you will be responsible for driving sales performance, delivering exceptional customer experiences, and leading a high-performing sales team.

Key Responsibilities
  • Lead sales associates to improve overall selling skills and close sales to achieve sales goals and KPIs
  • Drive sales for assigned categories, including partnering with the Store Manager on sell-through and team training
  • Manage customer flow to ensure excellent service and no client is left unattended
  • Coach and provide feedback to the team to ensure all customers receive the Burberry Experience
  • Develop and retain talented employees through monthly development plans and annual performance reviews
  • Lead the integration of new joiners to the business
  • Resolve difficult customer issues and escalate to management when necessary
  • Drive the digital experience in store and use digital resources to communicate with customers
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines
  • Create and maintain an open, positive, and harmonious work environment
Requirements
  • Advanced knowledge of POS system
  • Ability to handle complex customer service issues
  • Able to use a fluent and professional dialogue with clients and staff
  • Previous experience with Apple mobile devices and comfortable with digital tools
  • 1-2 years supervisory or management experience in retail sales
Measures of Success
  • Monthly Burberry Experience evaluation score
  • Managing performance improvement and development of associates
  • Improvement in every KPI within the retail scorecard
About Burberry Limited

Burberry Limited is an Equal Opportunities Employer and treats all applications equally and recruits purely on the basis of skills and experience.