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Customer Service Representative

2 mesi fa

Genoa, Liguria, Italia speakit A tempo pieno
About the Role

We are seeking a highly skilled and passionate Italian-speaking Technical Support Advisor to join our multicultural team. As a key member of our global customer care team, you will be responsible for providing exceptional support to our customers through phone and/or chat.

Key Responsibilities
  • Assist customers with various queries and provide account and application support
  • Provide technical support and troubleshoot system configurations and network settings
  • Offer accurate and real-time responses to customer inquiries
Requirements
  • High level of Italian (written and oral) and fluent in English (B2)
  • Passion for entertainment and media enterprise
  • Excellent communication skills, empathy, team spirit, and customer-oriented
  • Familiarity with digital streaming services and devices
What We Offer
  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance
  • Personal and career development programs and mentoring
  • Possibility to participate in a growing multicultural project
  • Flexible Schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more