Operations Representative

2 giorni fa


San Giovanni Teatino, Italia C.H. Robinson A tempo pieno

Job Description:
C.H. Robinson is seeking an Operations Coordinator to join our Surface Transportation division, in a key role that enables the company to meet the transportation needs of customers and carriers. As a key member of our team, you will perform operational tasks that support the transportation needs of customers and carriers, with a sharp focus on data integrity, quality, and efficiency.

Responsibilities:
Execute operational tasks in support of transportation needs, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. Monitor task boards and assigned email accounts to respond to customer and carrier requests, and document events utilizing knowledge gained through SOPs and experience. Follow through on customer or carrier requests to ensure satisfaction, and escalate questions or requests when necessary. Validate and ensure the accuracy of load data in systems according to CHR and customer standards.

Requirements:
High school diploma or GED, previous customer service or sales experience, at least a B2 level of English communication, and fluency in Romanian, French, or German. Basic proficiency in Microsoft Office Suite of programs, previous customer service experience in a call center or similar environment, and demonstrated communication, prioritization, and time management skills are preferred. We value a diverse and inclusive work environment and offer real opportunities to grow your talent in a fast-moving, global organization.


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