Crm Data Analyst

1 mese fa


Casalnuovo di Napoli, Campania, Italia Msc Cruises A tempo pieno
Crm Analyst Job Description

The Crm Analyst plays a crucial role in enhancing customer engagement and satisfaction by analyzing customer data, generating reports, and supporting Crm strategies.

Key Responsibilities:
  • Analyze customer data to identify trends, patterns, and insights.
  • Present data-driven insights to stakeholders, translating complex information into actionable recommendations.
  • Generate reports and dashboards, communicating key metrics and findings.
  • Develop and maintain Kpis related to customer engagement and satisfaction.
  • Collaborate with cross-functional teams for valuable insights from Crm data.
  • Refine reporting processes for increased efficiency.
  • Contribute to the design and execution of targeted marketing campaigns.
  • Assist in customer database segmentation for personalized communication.
  • Provide training to Crm users on system functionalities.
  • Document Crm processes and procedures for reference and training.

Requirements:

  • 1 or 2 years of proven experience in managing Crm activities in medium to large size projects.
  • Fluent English.
  • Any additional language is an advantage.
  • Excel advanced user.
  • Bachelor's degree in Marketing, Statistics, or a related field.
  • Basic understanding of marketing principles and customer lifecycle.
  • Familiarity with Sql, Python, R or similar is an advantage.
  • Knowledge of Power Bi, Qsense or similar are an advantage.
  • Detail-oriented and able to manage multiple tasks concurrently.
  • Strong analytical skills with the ability to interpret and translate data into actionable insights.

Right to work in Italy.


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