Technical Application Support Specialist
2 mesi fa
We are seeking a dedicated Application Support Analyst who will contribute to the ongoing support and maintenance of ION and LIST services. This role is essential in providing both technical and functional assistance to our clients.
Key Responsibilities:
- Oversee and enhance existing and new application functionalities;
- Ensure optimal application usage by end-users;
- Regularly monitor and manage the quality of datasets;
- Act as the primary contact for end-users and resolve system-related issues;
- Handle incident management effectively;
- Configure and test application functionalities;
- Assist the team in defining and analyzing user requirements;
- Create and maintain comprehensive functional documentation;
- Conduct user training sessions.
Required Skills, Experience, and Qualifications:
- Bachelor's or Master's degree in a finance or technical discipline is preferred;
- Experience in a similar role within the fintech sector;
- Fundamental knowledge of SQL;
- Client-oriented mindset;
- Collaborative team player with strong communication and presentation abilities;
- Excellent analytical and problem-solving skills;
- Capability to work under pressure;
- Proficient written and verbal communication skills in English and Italian;
- Possession of an EU Work Permit;
- Willingness to work in shifts;
- Availability for weekend work.
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