Technical Application Support Specialist

7 giorni fa


Milano, Lombardia, Italia ION A tempo pieno

We are seeking a Technical Application Support Specialist who will contribute to the ongoing support and maintenance of ION and LIST services. This role is essential in providing assistance to clients from both a technical and functional perspective.

Key Responsibilities:

  • Oversee and enhance existing and new application functionalities;
  • Ensure end-users are utilizing the application effectively;
  • Conduct daily monitoring and quality control of datasets;
  • Act as the primary contact for end-users and resolve system-related issues;
  • Manage incident responses efficiently;
  • Configure and validate application functionalities;
  • Assist the team in defining and analyzing user requirements;
  • Create and maintain comprehensive functional documentation;
  • Facilitate user training sessions.

Required Skills, Experience, and Qualifications:

  • Bachelor's or Master's degree in a finance or technology-related discipline is preferred;
  • Experience in a similar position within the fintech sector;
  • Fundamental knowledge of SQL;
  • Client-oriented mindset;
  • Collaborative team player with strong communication and presentation abilities;
  • Excellent analytical and problem-solving capabilities;
  • Ability to thrive under pressure;
  • Proficient written and verbal communication skills in English and Italian;
  • Possession of an EU Work Permit;
  • Willingness to work in shifts;
  • Availability for weekend work.


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