Technical Application Support Specialist
7 giorni fa
We are seeking a Technical Application Support Specialist who will contribute to the ongoing support and maintenance of ION and LIST services. This role is essential in providing assistance to clients from both a technical and functional perspective.
Key Responsibilities:
- Oversee and enhance existing and new application functionalities;
- Ensure end-users are utilizing the application effectively;
- Conduct daily monitoring and quality control of datasets;
- Act as the primary contact for end-users and resolve system-related issues;
- Manage incident responses efficiently;
- Configure and validate application functionalities;
- Assist the team in defining and analyzing user requirements;
- Create and maintain comprehensive functional documentation;
- Facilitate user training sessions.
Required Skills, Experience, and Qualifications:
- Bachelor's or Master's degree in a finance or technology-related discipline is preferred;
- Experience in a similar position within the fintech sector;
- Fundamental knowledge of SQL;
- Client-oriented mindset;
- Collaborative team player with strong communication and presentation abilities;
- Excellent analytical and problem-solving capabilities;
- Ability to thrive under pressure;
- Proficient written and verbal communication skills in English and Italian;
- Possession of an EU Work Permit;
- Willingness to work in shifts;
- Availability for weekend work.
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