Service Excellence Project Manager

2 settimane fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno
Job Description

Nestle Operational Services Worldwide SA is seeking a highly skilled Service Excellence Junior Project Manager to join our team in Milan HQ, Italy.

Company Overview

We are a leading provider of high-quality services and products, dedicated to delivering exceptional customer experiences. Our team works collaboratively to drive innovation and continuous improvement in all aspects of our business.

Salary

The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience.

Job Responsibilities

As a Service Excellence Junior Project Manager, you will be responsible for driving service portfolio strategy, managing project plans, and improving service excellence through customer feedback analysis, market benchmarks, and trends study.

Key Responsibilities:
  • Develop and implement strategies to enhance the customer experience and ensure high-quality service
  • Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions
  • Conduct data analysis and customer feedback trends to identify customer needs and industry trends
  • Analyse customer journey with lean methodology
  • Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress
Required Skills and Qualifications

To succeed in this role, you will need:

  • Relevant experience in a similar role
  • University Degree in Economics, Statistics, Engineering
  • Strong and solid skills in Project Management
  • Excellent communication skills: Ability to effectively communicate with team members, stakeholders to ensure clear understanding of project goals and progress
  • Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service
  • Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment
  • Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence
  • Influence with integrity
  • Results-oriented, courage, agility, and energy
  • Lean/Process knowledge or mindset
  • Proficiency with Ms Office
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary
  • A generous bonus scheme
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • A commitment to diversity and inclusion
What Will Make You Successful?

You will be successful in this role if you have:

  • A strong passion for delivering exceptional customer experiences
  • A proven track record of success in a similar role
  • Excellent communication and leadership skills
  • A collaborative and customer-focused mindset

We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences. Please note that this is an estimate based on the provided job description and may vary according to the actual requirements of the position.

  • Service Excellence Project Manager

    1 mese fa

    Assago (MI), Italia Nestlé SA A tempo pieno

    Service Excellence Project Manager - Customer Care & Service Position Snapshot Permanent Contract Minimum 3 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to...

  • Service Excellence Junior Project Manager

    4 settimane fa

    Assago (MI), Italia Nestlé SA A tempo pieno

    Service Excellence Junior Project Manager - Customer Care & Service Position Snapshot Permanent Contract 3/4 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible for driving Service Portfolio Strategy,...

  • Service Excellence Project Manager

    2 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan HQ (Assago) - Nespresso Customer Care & Service Department - Permanent Contract - Minimum 3 years of experience in similar role - Fluent Italian and English - Nestlé/Nespresso welcomes people with disabilities **Position Summary** Reporting to Service Excellence Manager, he/she will be responsible to drive...

  • Service Excellence Junior Project Manager

    4 settimane fa

    Assago (MI), Italia Nestle Operational Services Worldwide SA A tempo pieno

    Position Snapshot Nespresso in Italy, Milan HQ (Assago) Nespresso Customer Care & Service Department Permanent Contract 3/4 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio...

  • IT Project Manager

    3 mesi fa

    Assago, Italia BLEND IT S.r.l. A tempo pieno

    **Se sei alla ricerca di un ambiente giovane e dinamico, sei nel posto giusto!** BlendIT è un’azienda Leader a livello nazionale nell’offrire servizi e consulenza in ambito IT e Marketing, e ricerca un/una: **PROJECT MANAGER IT** Riportando direttamente al direttore di produzione si occuperà dell’attività progettuale trasversale e sarà...

  • IT Project Manager

    5 mesi fa

    Assago, Italia BLEND IT S.r.l. A tempo pieno

    **Se sei alla ricerca di un ambiente giovane e dinamico, sei nel posto giusto!** BlendIT è un’azienda Leader a livello nazionale nell’offrire servizi e consulenza in ambito IT e Marketing, e ricerca un/una: **PROJECT MANAGER IT** Riportando direttamente al direttore di produzione si occuperà dell’attività progettuale trasversale e sarà...

  • Junior Project Manager

    5 mesi fa

    Assago, Italia Bonatti A tempo pieno

    **Carlo Gavazzi Impianti** is an International EPC Contractor based in Italy focused on electrical systems and electro-mechanical instrumentation in the sectors of infrastructure, transport, oil & gas and energy from traditional and renewable sources. **Position**: We are currently looking for a Junior Project Manager Who will follow Our Projects with RFI...

  • Junior Project Manager

    6 mesi fa

    Assago, Italia Bonatti A tempo pieno

    Company Description Carlo Gavazzi Impianti is an International EPC Contractor based in Italy focused on electrical systems and electro-mechanical instrumentation in the sectors of infrastructure, transport, oil & gas and energy from traditional and renewable sources. Position We are currently looking for a Junior Project Manager Who will...

  • Project Manager

    5 mesi fa

    Assago, Italia Ingenn A tempo pieno

    Ingenn: Engineering & Manufacturing Technical Recruiters | Head Hunter **Posizione**: Ingenn è la** società di Head Hunting **unicamente focalizzata nella ricerca e selezione di **profili tecnici e ingegneri.** **The partner**: Ricerchiamo un **Project Manager **per una società che si occupa di realizzare impianti di cogenerazione per la produzione di...

  • Project Manager

    6 mesi fa

    Assago, Italia CONSORZIO SERVIZI QUALIFICATI A tempo pieno

    Azienda leader nel settore dei servizi alle società di distribuzione acqua, gas, energia elettrica per potenziamento del proprio organico cerca project manager con esperienza. La risorsa sarà destinata principalmente al coordinamento di commesse inerenti i servizi per i distributori di acqua e gas. Riveste carattere preferenziale esperienza nella gestione...

  • Project Manager Carlo Gavazzi Impianti

    6 mesi fa

    Assago, Italia Bonatti A tempo pieno

    **Position**: **Carlo Gavazzi impianti** is looking for a **Project Manager **who will plan, execute, finalize and supervise the realization of **Our Projects in Italy**, for both Home Office and Site, in order to satisfy contractual obligations and with respect to the established targets. **Duties and Responsibilities**: - Ensure attendance for all...

  • Project Manager

    5 mesi fa

    Assago, Italia K2M ALLESTIMENTI A tempo pieno

    RESPONSABILE DI PRODUZIONE x SPEDIZIONI - pianificare, controllare e coordinare l'attività produttiva, mettere in contatto i diversi reparti per aumentarne i livelli di produttività; - supervisionare i cicli di lavorazione e di produzione dei componenti sulle macchine utensili e dello sviluppo della commessa; - supportare negli interventi di miglioramento...

  • Project Manager

    6 mesi fa

    Assago, Italia AXL Spa - Agenzia per il lavoro A tempo pieno

    AxL spa, Divisione Alti Profili, ricerca e seleziona per conto di azienda operante nel settore Immobiliare, un: **PROJECT MANAGER** La risorsa, inserendosi all'interno dell’Area Tecnica, si occuperà di: - Gestione técnica ed economica dei nuovi progetti immobiliari; - Coordinare i lavori in cantiere e le figure professionali coinvolte; - Effettuare...

  • Project Coordinator

    4 settimane fa

    Assago, Italia Bonatti A tempo pieno

    Job DescriptionAt Carlo Gavazzi Impianti, we are seeking a skilled Project Coordinator to join our team. The successful candidate will be responsible for supporting the Project Manager in planning, executing, and finalizing projects. This includes acquiring resources, coordinating team members, and third-party contractors to deliver projects according to...

  • Project Coordinator

    2 settimane fa

    Assago, Italia Bonatti A tempo pieno

    Job Title: Junior Project ManagerAt Carlo Gavazzi Impianti, we are seeking a highly skilled Junior Project Manager to join our team. The ideal candidate will have a strong background in project management, with experience in coordinating projects from inception to completion.About the Role:Develop and implement project plans, ensuring timely completion and...

  • Fleet Service Technician

    4 settimane fa

    Assago, Italia Goodyear A tempo pieno

    Goodyear: Delivering Excellence in Fleet ServiceWorkplace: ItalyKey Responsibilities:Ensuring the quality of services provided by Goodyear's service partners for truck fleets in kilometer contracts PPK (price per kilometer).Conducting regular field visits and monitoring key performance indicators of service efficiency to ensure compliance with service...

  • Fleet Service Technician

    4 settimane fa

    Assago, Italia Goodyear A tempo pieno

    Goodyear: Delivering Excellence in Fleet ServiceWorkplace: ItalyKey Responsibilities:Conduct quality checks on services provided by Goodyear's service partners for truck fleets in kilometer contracts PPK.Ensure compliance with service policies, effectiveness, and cost efficiency through regular field visits and monitoring key performance...

  • Junior Technical Project Manager

    2 mesi fa

    Assago, Italia Randstad A tempo pieno

    Randstad Technical Talent Selection è la divisione di Randstad Italia specializzata nella Ricerca & Selezione di profili qualificati in ambito meccanico, elettrotecnico, ambientale. Per azienda cliente con sede ad Assago (MI) che si occupa di progettare e realizzare impianti per l'utilizzo del biogas per la produzione di energia rinnovabile da rifiuti...

  • IT - Project Portfolio Manager - Datacenter & Cloud

    3 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Global role in IT Platforms - Datacenter and Cloud - Nestlé welcomes people with disabilities - Permanent contract - Full-time at Milan IT Hub with the flexibility to work remotely **within** Italy - Bachelor's degree in Information Systems, Business Administration, Computer Science or related study, or equivalent experience - 5+...

  • Nespresso Boutique

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan HQ (Assago) - Nespresso welcomes people with disabilities - Permanent contract - Approximately 2-3 years’ experience in Retail roles, such as Project Management, Business Management roles. - Knowledge of Microsoft Office (Advanced Excel is mandatory) - Proven data-driven and solution-orientation mindset -...