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Senior Technical Specialist

2 mesi fa


Gallarate, Lombardia, Italia AVEVA A tempo pieno

About AVEVA

AVEVA is a global leader in industrial software, providing cutting-edge solutions to thousands of enterprises worldwide. Our mission is to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and sustainably.

Our Commitment to Sustainability

AVEVA is the first software business in the world to have its sustainability targets validated by the Science-Based Targets initiative (SBTi). We are committed to transparency and ambition in our commitment to diversity, equity, and inclusion. Our dedication to innovation has earned us recognition as one of the world's most innovative companies.

About the Role

The Center of Excellence Engineer is a senior-level technical specialist responsible for developing and testing new solution features and fixing application issues related to custom product and combined AVEVA solutions. This role represents a senior level technical competency in the fields of product and solution technical development.

Key Responsibilities

  • Work closely with our Development and Support teams to master customer solutions.
  • Research, identify, develop, and recommend program parts to address new features and application issues identified in the field or in-house.
  • Help customers adopt new solutions and address any potential technical problems.
  • Assist Application Engineers with site-specific difficulties during new site commissioning, system upgrades, and expansions.
  • Participate in power monitoring system development projects, post-release, and in pilot, contributing to providing information, executing test scenarios, and typical use-cases, and participating in product development and testing, unit-tests.
  • Resolve technical problems from internal escalation about application engineers and engineering teams.
  • Identify and qualify product and solution failures and assist in understanding and resolving them.
  • Contribute to documenting new solution features using our Knowledge Base tool.
  • Design, plan, research, evaluate, and test complex systems used to monitor and/or control program execution into the systems.

Requirements

  • Experience in software, database, and/or troubleshooting, diagnosis, and problem-solving.
  • SQL Database querying and programming experience.
  • Programming experience (5 years minimum is desirable).
  • Understanding of SCADA and HMI standards is highly advantageous.
  • Ability to travel to various customer sites in the region and worldwide.
  • Manufacturing Execution System experience (MES) and knowledge of AVEVA products will be very helpful.
  • Engineering degree in Electrical, Power Systems, Computer Science, or equivalent is desirable.
  • On-site or off-site advanced technical support experience.
  • Understanding of control systems and PLC.
  • C#, HTML5 coding experience (Web Application).
  • Controls or transformer protection experience.
  • Experience with CRM systems.
  • Bilingual: English and French/Italian/German/Dutch an asset.