Service Delivery Specialist
3 settimane fa
Service Experience Coach Role Summary:
In this pivotal role at Jo Malone London, the Service Experience Coach will be responsible for enhancing the execution standards of brand service, primarily through the delivery of the Service Accreditation Programme. The ideal candidate will have experience in in-store and digital education, exceptional coaching skills, and a proven track record of driving results in a retail environment.
Key Responsibilities:
• Drive and elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.
• Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching, and development of Stylists.
• Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency.
• Identify and highlight training opportunities to Line Manager.
• Achieve all KPIs as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
Requirements:
• Proven experience in in-store and digital education.
• Exceptional and proven coaching skills.
• Excellent verbal and written communication skills, both in person and virtually.
• Results-driven & action-oriented.
• Experience in conflict and interpersonal interactions.
• Extensive knowledge and experience in retail beauty industry.
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