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Customer Success Representative
2 mesi fa
We are seeking a highly motivated and results-driven Customer Success Representative to join our team at Veeam Software. As a key member of our sales team, you will be responsible for driving revenue growth and customer satisfaction through effective renewal management, upselling, and cross-selling of our products.
Key Responsibilities- Manage the renewal of customer maintenance contracts in assigned territory to protect and grow Veeam maintenance revenue
- Ensure customer success and retention through proactive monitoring of expiring agreements and timely execution of actions
- Provide timely proposals and quotes to customers and partners as requested
- Efficiently handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts
- Identify and pursue maintenance reinstatement opportunities
- Assist in negotiation of maintenance agreements
- Achieve target quota and focus on customer retention, renewal rate, and high-velocity selling
- Bachelor's Degree required (a combination of education and experience will be considered)
- English and Italian - both Advanced
- Previous product or services sales experience in software or related industry is a plus
- Previous support and/or maintenance renewal sales experience is preferred
- Superb customer service skills are required
- Excellent verbal and written communications skills
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
- Experience compiling, querying, analyzing, and reporting data
- Proficiency with SalesForce.com is desirable
- Basic knowledge of virtualization industry and the ability to relay information to the partner community
- Private medical insurance for you, one adult dependent, and your children
- Meal tickets
- Private pension plan
- Life insurance
- Vision reimbursement
- Annual leave and additional vacation days based on tenure
- Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
- Veeam Care Days - additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program
