Content Expert

2 settimane fa


Milano, Lombardia, Italia ING A tempo pieno
Job Title: Gen AI Content Expert

The Gen AI Content Expert plays a crucial role in the development, management, and harmonization of Gen AI Chatbot and related products at ING. This position requires a deep understanding of ING products and business processes, as well as excellent problem-solving and data-driven skills.

Key Responsibilities:
  • Contribute actively to Agile teams, participating in all events of the sprints by asking, answering, and challenging.
  • Deliver requirements, identifying impacted areas and processes, and supporting the definition of test scenarios to achieve targets.
  • Continuously assess the performance of GEN AI, closing monitoring and mitigating risks within the solution.
  • Support the squad in analyzing and defining improvement opportunities in terms of Large Language Model Extension or machine learning.
  • Collaborate in product lifecycle management, including product performance management, product marketing, and product innovation.
Requirements:
  • 3+ years of working experience in ING retail, with a good knowledge of business products and processes.
  • Solid experience working autonomously in a dynamic and collaborative environment.
  • Accuracy in data analysis and figures reporting.
Soft Skills:
  • Flexibility
  • Problem-solving attitude
  • Initiative
  • Teamwork
About ING:

ING is a leading financial institution committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity. We offer a range of benefits, including super flexible smart working, competitive base salaries and performance-based bonuses, and a commitment to sustainability.


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