Software Quality and Technical Content Specialist

2 settimane fa


Genoa, Liguria, Italia 3Brain AG A tempo pieno
Job Description

3Brain AG is seeking a skilled Software Quality and Technical Writer to join its Italian office. The ideal candidate will have experience in programming and a strong background in technical writing.

Key Responsibilities
  • Develop and maintain high-quality user manuals for Brainwave software, ensuring clear instructions and visuals for end-users.
  • Create detailed and concise release notes, including new features, improvements, and bug fixes, to be shared with customers and internal teams.
  • Test and evaluate new releases, features, and updates of Brainwave software before deployment, ensuring quality, accuracy, and usability.
  • Collaborate with the Customer Success team to address technical issues related to software functionality, troubleshooting, and user experience.
  • Proactively gather and document customer feedback on software performance, usability, and desired improvements, sharing insights with the product and development teams to enhance future versions.
Requirements
  • Diploma or Bachelor in Computer Science, Information Technology, Technical Writing, or a related field (or equivalent experience).
  • 2+ years hands-on experience in programming, preferably in C#, C++, or Python.
  • Excellent English language skills (C2 level).
  • Excellent written and verbal communication skills, with an ability to translate complex technical concepts into clear and accessible language.
  • Experience with graphic and software tools used in technical writing, such as Adobe Acrobat, Microsoft Office Suite, MadCap Flare, or similar tools for creating visuals, diagrams, and structured content.
  • EU residence permit required.
Benefits
  • A dynamic and stimulating work environment driven by a desire to build transformational technologies to help others.
  • A young, fast-growing company with plenty of opportunities for personal growth and development.
  • Working place: Genova, Italy, a wonderful Mediterranean city with an incredible history, located at the heart of nearby world-renowned places Cinque Terre or Milan, the fashion and business hub of Italy.


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