Software Quality and Technical Writer

1 settimana fa

Genoa, Liguria, Italia 3Brain AG A tempo pieno

At 3Brain AG, we are seeking a highly skilled Software Quality and Technical Writer to join our Italian office. This role will be responsible for ensuring the quality of our software suite and creating, maintaining, and managing documentation related to our products. The ideal candidate will have experience in programming and excellent written and verbal communication skills.

Main Responsibilities
  • Write, update, and maintain user manuals for Brainwave software, ensuring clear instructions and visuals for end-users.
  • Create detailed and concise release notes, including new features, improvements, and bug fixes, to be shared with customers and internal teams.
  • Test and evaluate new releases, features, and updates of Brainwave software before deployment, ensuring quality, accuracy, and usability.
  • Draft and send well-structured emails to customers, highlighting key updates, new features, bug fixes, and any significant changes with each software release.
  • Engage directly with customers to provide second-tier support for complex technical issues, troubleshooting problems, and coordinating with development teams when necessary.
  • Partner with the Customer Success team to address technical issues related to software functionality, troubleshooting, and user experience.
  • Proactively gather and document customer feedback on software performance, usability, and desired improvements, sharing insights with the product and development teams to enhance future versions.
Requirements
  • Diploma or Bachelor in Computer Science, Information Technology, Technical Writing, or a related field (or equivalent experience).
  • 2+ years hands-on experience at least in one of the following tech: C#, C++, Python.
  • Excellent English language skills (C2 level).
  • Excellent written and verbal communication skills, with an ability to translate complex technical concepts into clear and accessible language.
  • Experience with graphic and software tools used in technical writing, such as Adobe Acrobat, Microsoft Office Suite, MadCap Flare, or similar tools for creating visuals, diagrams, and structured content.
  • Applicant must have an EU residence permit.

We offer a dynamic and stimulating work environment driven by a desire to build transformational technologies to help others. If you are passionate about software quality and technical writing, we encourage you to apply.

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