Logistics Customer Service Specialist

2 settimane fa


Siziano, Lombardia, Italia Kuehne+Nagel A tempo pieno

Your Role

The Contract Logistics Customer Service Specialist will be responsible for ensuring the efficiency of the order fulfillment process and the logistics management of goods to achieve the highest level of customer satisfaction.

Your Responsibilities

  • Manage receipt and preparation of orders, and supervise the activities of the pharmaceutical logistics center.
  • Use the internal WMS for routine activities.
  • Manage complaints and disputes with in-depth analysis and definition of improvement actions.
  • Operate in compliance with received directives, approved plans, company and group policies and procedures.
  • Ensure the regularity, quality, and timing of activities necessary to carry out the fulfillment of orders and the delivery of goods.

Your Skills and Experiences

  • Experience in multi-customer logistics in the pharmaceutical sector.
  • Time planning and stress management.
  • Resource planning and contingency coordination.
  • Flexibility and adaptability.
  • Team working and collaboration.
  • Driver's license.
  • Fluent Italian and intermediate English.

Why Kuehne+Nagel?

Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. We strive to provide a first-class benefits experience, focused on supporting your physical, financial, and emotional well-being.

Our benefits include:

  • Accidental coverage (at work and outside work).
  • Extra medical insurance.
  • Full access to Fitprime: +2000 gyms, pools, and sport centers, online workout, and nutritionist.
  • 5 extra days of paternity leave.
  • Remote working enhancement for new parents.
  • 1 day off for volunteering activities.
  • Free tax return support (730).
  • Free social welfare consulting (INPS, disability, pension).
  • 1000+ discount on products and services.
  • Special discount on travels with Interline Turismo.


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