IT Service Delivery Manager

3 settimane fa


Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno
Job Summary

We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality services to our clients. As a key member of our team, you will be responsible for managing service delivery budgets, overseeing team efforts, and ensuring compliance with service level agreements.

Key Responsibilities
  • Service Delivery Management: Manage service delivery budgets, ensure resources are allocated effectively, and costs are kept within budget.
  • Team Leadership: Oversee the efforts of different teams to ensure services are delivered efficiently and on time.
  • Performance Monitoring: Track and monitor services performance, define and implement key performance indicators.
  • Compliance and Quality: Guarantee compliance with service level agreements and ensure services provided meet required quality standards.
  • Team Development: Build and maintain high-performing teams, provide guidance and coaching.
Requirements
  • Education: Bachelor's Degree in Computer Science, relevant certifications a plus.
  • Experience: Previous professional experience in IT service delivery management with a leadership role, preferably in a fast-paced environment.
  • Skills: In-depth knowledge of service management best practices, solid analytical and problem-solving skills, ability to manage multiple priorities effectively.
  • Language: Excellent knowledge of English, German, and Italian.
About Alpitronic

Alpitronic is a leading company in the e-mobility sector, driving innovation and sustainability through cutting-edge technology. We offer a dynamic work environment, opportunities for advancement, and a wide range of further training opportunities.



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