IT Service Delivery Manager

2 settimane fa


Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno
Key Responsibilities

As our IT Service Delivery Manager, you will be responsible for maintaining client relationships and ensuring the fulfillment of their needs. This includes providing regular updates on service delivery and responding to client inquiries and concerns.

  • Manage service delivery budgets and ensure resources are allocated effectively.
  • Oversee the efforts of different teams to ensure services are delivered efficiently and on time.
  • Track and monitor services performance by defining and implementing key performance indicators.
  • Identify areas for improvement and implement changes as required.
  • Guarantee compliance with service level agreements and ensure services meet quality standards.
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree in computer science or relevant certifications.
  • Previous professional experience in IT service delivery management with a leadership role.
  • In-depth knowledge of service management best practices.
  • Solid analytical and problem-solving skills.
  • Ability to manage multiple priorities effectively.
  • Strong leadership, team management, and communication skills.
About Alpitronic

At Alpitronic, we are driving the world towards sustainable mobility with cutting-edge technology. We are a fast-growing company that offers a diverse and challenging range of tasks in a respectful corporate culture.

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility, and appreciate seeing the direct results of their work in the final product. Your contributions matter, are appreciated, and have a significant impact.



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