Omnichannel Performance Manager

3 settimane fa

Bardi, Emilia-Romagna, Italia Nestlé Sa A tempo pieno

We are the Nestlé Nespresso SA Company, proud to be one of the fastest-growing operating units of Nestlé.

Our passionate, entrepreneurial-minded team has transformed Nespresso into a reference in portioned coffee and one of the world's most trusted brands.

Our growth comes from our commitment to research and development to pioneer and be the reference in the portioned coffee sector, providing high-quality coffees enjoyed in consumers' homes and savored at out-of-home locations.

Nespresso Coffee is at the heart of everything we do, driven by consumer satisfaction.

At Nespresso, we revolutionize the world of coffee to create a positive impact and improve people's lives and the environment.

Working at Nespresso means being part of a diverse community sharing values of inclusion and diversity, driven by the goal of creating a positive impact on people and nature.

Position Snapshot:

  • Nespresso Italy, Milan HQ (Assago)
  • Nespresso welcomes people with disabilities
  • Permanent Contract
  • 3 years of experience in business performance management and project management
  • Proven experience in business analysis, driving conclusions to actionable plans
  • Strong experience in Partnership Management
  • Excellent interpersonal and communication skills
  • Good understanding of e-commerce and retail logics
  • Fluent Italian and English
  • Experience in retail will be a plus

Position Summary:

Reporting directly to the B2C Commercial Director, you will enable the B2C business by doing analyses, driving proposed activities to improve sales performance across channels, and providing business support.

You will also take care of project management and implementation of commercial/marketing initiatives in the B2C channels.

A Day in the Life of an Omnichannel Excellence Manager:

Project management:

Manage and deliver multi-channel projects, developing plans, ensuring adherence to budget, schedule, and scope, communicating with stakeholders, and coordinating with departments like Marketing and Finance.

Drive proposed activities, providing business support and implementation of commercial initiatives:

Drive traffic and sales through online and offline channels by collaborating with marketing, supporting business processes, implementing commercial initiatives, aligning internal communications, and representing all channels within the MBP team

Third Party Management:

Manage and monitor Third Party Providers to ensure compliance with brand standards, drive service improvements, and provide input on contracts and Service Level Agreements

Management Team Responsibilities:

Drive business results through tactical decisions, budget management, and cross-department collaboration, while supporting the Director in optimizing investments and operational processes

People Performance Management:

Attract and retain talent, foster team collaboration, set clear performance goals, and build a positive, safe working environment aligning with Nespresso culture and values.

What will make you successful?

  • Proven experience in business analysis
  • Good knowledge of forecasting models to ensure accurate predictive analysis and planning
  • Excellent interpersonal and management skills
  • Ability to manage multiple tasks in a fast-paced and growing environment

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