Cyber Security Relationship Builder

23 ore fa


Milano, Lombardia, Italia Darktrace Ltd A tempo pieno

**About Us:** Darktrace Ltd is a leading cybersecurity company that provides cutting-edge solutions to protect businesses from evolving cyber threats. Our team is dedicated to delivering exceptional customer experiences and driving growth through innovative solutions.

**Job Title:** Cyber Security Relationship Builder

**Location:** Milan, Italy (hybrid-based)

**Estimated Salary:** €60,000 - €80,000 per year

**Company Overview:** We are seeking an experienced Cyber Security Relationship Builder to join our Enterprise Customer Success team in Milan. As a key member of our team, you will be responsible for managing accounts across our UK&I customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy.

**Job Description:**

As a Cyber Security Relationship Builder, you will:

  • Manage a portfolio of Darktrace customers, ensuring they gain maximum utility from their Darktrace deployment.
  • Conduct business reviews with client executives to drive satisfaction and desired outcomes.
  • Present and demonstrate Darktrace cyber threat defense solutions to CISOs and security experts.
  • Identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs.
  • Evaluate customer engagement to assess risk and improve account health.

**Required Skills and Qualifications:**

  • Personable with a friendly and warm approach, building long-lasting relationships with stakeholders.
  • Excellent communication and relationship management skills.
  • Ability to quickly understand technical information and process large amounts of data.
  • Experience in a customer-facing role, such as Account Executive, Customer Success Manager, or Business Development Executive.
  • Fluent in Italian and English.

**Benefits:**

  • Four weeks holiday + all public holidays.
  • Additional day off for your birthday.
  • Accident, death & disability insurance.
  • Meal vouchers.
  • Employee Assistance Program.

**Why Join Us:** At Darktrace Ltd, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We prioritize our employees' well-being and offer a range of benefits to support their physical and mental health.



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